Trude Froland
San Francisco,CA
Summary
Team-focuced administrative professional with 4+ years of experience in the education sector in office operations, managing multiple tasks, and delivering exceptional customer service in a supportive role. Eager to leverage my skills and enthusiasm to support a dynamic team and contribute to the success of a new organization.
Overview
19
19
years of professional experience
Work History
Office Coordinator & Receptionist
San Francisco University High School
07.2018 - 06.2022
- Provided administrative support to all levels of staff, assisting with daily tasks as needed to promote productivity across the organization.
- Handled proceeds from special project's sponsors, participants, and donors ensuring accuracy and integrity of database records.
- Collected and diligently recorded payments, contributions, and donations, and worked closely with Business Office and Development teams to ensure timely responses and processing.
- Assisted Alumni and Development with mass mailings and distribution of journals, responsible for maintaining office equipment, monitored and ordered office supplies to keep the office stocked with resources necessary to function smoothly, and kept all accounts up to date for efficiency.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Rooms Division Guest Services Representative
The Fairmont Hotels And Resorts
08.2003 - 03.2018
- Brand ambassador and advocate for a large international luxury hotel chain promoting customer service leading to increased revenue and exceeding performance targets through diligent work ethic and focus on results-driven tasks. Created, participated in and led the Front Office team's upsell program to generate over one million dollars in its first year and increased in subsequent years to continuous new heights, becoming a recognized major revenue source for the hotel while increasing guest satisfaction.
Education
Bachelor Of Science - Hospitality Management
San Francisco State University
San Francisco, CA1999
Skills
- Blackbaud Database
- Microsoft 365
- Google Suite
- Hospitality Customer Service Skills
- Office Administration
- Administrative Support
Timeline
Office Coordinator & Receptionist
San Francisco University High School
07.2018 - 06.2022
Rooms Division Guest Services Representative
The Fairmont Hotels And Resorts
08.2003 - 03.2018
Bachelor Of Science - Hospitality Management
San Francisco State University
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