Trudy Nguyen
Fullerton
Summary
Enthusiastic sales associate with proven strengths in customer engagement and communication. Experienced in maintaining store standards and driving sales through upselling techniques. Committed to enhancing customer experiences and achieving team objectives.
Overview
4
4
years of professional experience
Work History
Brand Representative
Hollister
Orange, California
06.2025 - Current
- Delivered exceptional customer service by sharing product knowledge and addressing guest needs, enhancing overall shopping experience.
- Executed branding initiatives and maintained product displays to align with corporate standards, reinforcing brand identity.
- Created a warm and welcoming shopping atmosphere by maintaining cleanliness, and drove sales by upselling.
- Addressed customer inquiries and resolved concerns, ensuring high levels of satisfaction and fostering customer loyalty.
- Handled cash transactions and processed customer purchases efficiently.
Seasonal Sales Associate
American Eagle Outfitters
Brea
10.2024 - 01.2025
- Guided customers in product selection with tailored recommendations to enhance satisfaction.
- Processed transactions accurately using point-of-sale system.
- Partnered with team members to achieve daily sales targets and drive overall performance.
- Maintained clean and organized sales floor to enhance customer experience.
- Restocked merchandise to maintain optimal availability for customers and support sales efforts.
Hostess
Daikon Korean BBQ
Sacramento
09.2022 - 08.2024
- Greeted guests warmly and provided attentive service throughout their visit.
- Coordinated seating arrangements to enhance dining flow and maximize guest satisfaction.
- Facilitated reservations and managed waiting list during peak hours to improve guest experience.
- Supported servers by relaying orders and ensuring prompt service delivery.
- Maintained cleanliness and organization of the host stand and entrance area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Guest Advocate
Target
Tracy
02.2022 - 05.2022
- Managed checkout processes, facilitating quick and seamless transactions.
- Resolved guest concerns, enhancing overall shopping experience.
- Collaborated with team members to uphold store cleanliness and organization standards.
Education
Bachelor of Science - Biochemistry
California State University, Fullerton
Fullerton05-2027
Skills
- Team collaboration
- Customer engagement
- Customer service
- Sales techniques
- Communication skills
- Goal-oriented mindset
- Sales expertise
- Time management
- Conflict resolution
- Attention to detail
Timeline
Brand Representative
Hollister
06.2025 - Current
Seasonal Sales Associate
American Eagle Outfitters
10.2024 - 01.2025
Hostess
Daikon Korean BBQ
09.2022 - 08.2024
Guest Advocate
Target
02.2022 - 05.2022
Bachelor of Science - Biochemistry
California State University, Fullerton