Trumal Marshall
Carteret,NJ
Summary
Dedicated wait staff member with strong multitasking and order accuracy skills. Committed to enhancing dining experiences through exceptional customer service and efficient organization.
Dynamic professional with a versatile background in the food and beverage industry. Known for exceptional attention to detail and the ability to manage high volumes of orders, contributing to guest satisfaction and operational efficiency.
Experienced wait staff member delivering outstanding customer service, driving high order accuracy, and ensuring a clean and welcoming dining environment. Ready to leverage expertise in fast-paced settings to enhance overall guest experiences.
Overview
11
11
years of professional experience
Work History
Wait Staff Member
Maplewood Diner
05.2023 - 09.2024
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to coordinate orders and maintain quality standards.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
901 Bar and Grill
02.2019 - 06.2021
- Crafted and served cocktails, ensuring consistency in quality and presentation.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Developed creative drink specials, increasing customer engagement and satisfaction.
- Maintained cleanliness and organization of the bar area, adhering to health standards.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Wait Staff Member
Vonda's Kitchen
03.2018 - 07.2019
- Adapted quickly to changing menu items and daily specials for improved guest satisfaction.
- Efficiently managed multiple tables during peak hours to ensure timely service.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
Wait Staff Member
Dennys Restaurant
10.2013 - 12.2017
- Accurately processed payments and handled cash transactions in a fast-paced environment.
- Assisted in training new staff on restaurant procedures and customer engagement techniques.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
West Kinney
Newark, NJSkills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Cleanliness and hygiene
- Memory retention
- Order accuracy
- Meal recommendations
- Beverage recommendations
Timeline
Wait Staff Member
Maplewood Diner
05.2023 - 09.2024
Bartender
901 Bar and Grill
02.2019 - 06.2021
Wait Staff Member
Vonda's Kitchen
03.2018 - 07.2019
Wait Staff Member
Dennys Restaurant
10.2013 - 12.2017
High School Diploma -
West Kinney