Trupti Nag
Houston
Summary
Dynamic operations leader known for implementing innovative strategies to streamline workflows and enhance productivity. Strong focus on automation and AI integration has led to significant reductions in turnaround times and increased compliance adherence across departments.
Overview
11
11
years of professional experience
Work History
Director of Operations
Sutherland Mortgage Services
Houston, TX
01.2023 - Current
- Launched a new client with new LOS system which included build out, UAT, enhancements
- Ongoing efforts on Automation, AI integration to eliminate redundancies and drive excellence.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Directed process improvements, resulting in reduced turnaround times for loan processing.
- Oversaw compliance audits, ensuring adherence to industry regulations and standards.
- Managed cross-functional teams to execute strategic initiatives and drive performance outcomes.
- Analyzed key performance metrics, identifying areas for operational enhancement and cost reduction.
- Fostered relationships with stakeholders, enhancing collaboration and communication across the organization.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Sr. Manager
Firstsource Solutions
Houston, TX
10.2019 - 06.2022
- Led cross-functional teams to drive operational efficiency and process improvements.
- Mentored junior managers, fostering professional growth and skill development within the team.
- Streamlined workflows by introducing automation tools, reducing turnaround times significantly.
- Conducted regular training sessions to ensure adherence to compliance standards and best practices.
- Spearheaded projects aimed at enhancing service delivery while maintaining cost efficiencies.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Account Manager
Sutherland Mortgage Services
Houston, TX
02.2015 - 09.2019
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align services with client needs and objectives.
- Analyzed client accounts to identify growth opportunities and optimize service delivery.
Education
Bachelor of Arts - Economics
Mumbai University
Mumbai, India06-2004
Skills
- Operational efficiency
- Business management
- Process improvement
- Cost control
- Strategic planning and execution
- Effective leader
- Business development
Timeline
Director of Operations
Sutherland Mortgage Services
01.2023 - Current
Sr. Manager
Firstsource Solutions
10.2019 - 06.2022
Account Manager
Sutherland Mortgage Services
02.2015 - 09.2019
Bachelor of Arts - Economics
Mumbai University