TRUSTYN MAINS
Magna,UT
Summary
Driven professional with expertise in interpersonal communications, conflict resolution, and mentorship. Demonstrated success in delivering direct support services and conducting comprehensive assessments, consistently meeting metric standards. Recognized for high productivity and effective task completion, specializing in personalized coaching strategies and leadership development. Proficient in communication, empathy, and active listening to provide impactful guidance to individuals seeking to achieve their goals.
Overview
6
6
years of professional experience
Work History
Inventory Specialist
WIS
West Valley, UT
05.2024 - Current
- Advanced from counter to Top Gun role based on exceptional speed and accuracy.
- Analyzed product labels to verify content accuracy.
- Organized and maintained detailed documentation related to all inventory processes.
- Ensured compliance with industry regulations and standards regarding inventory management.
- Prepared inventory for shipment by attaching tags and labels.
- Performed physical inventory counts to ensure accuracy of inventory records.
Stock Replenisher
Airport Terminal Services Inc
Salt Lake City, UT
09.2022 - 04.2024
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Updated stockroom layout regularly to optimize workflow efficiency and maximize available space utilization.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Assisted customers with locating desired products on the shelves and provided additional product information when needed.
- Stocked shelves with merchandise to ensure availability of products for customers.
Mentor
Golden Customer Care
Salt Lake City, UT
10.2021 - 08.2022
- Assist peers with utilizing systems and set up
- Pulling calls from five9 to assist with QA's
- Created call flow sheets to monitor agents' use
- Provided coachings to struggling agents
- Conducted team meetings
- Assisted with approving reships/refunds in multiple chats
- Assisted in interviews
- Live Listen to agents
- Encourages sucess to my peers
- Built strong relationships by making action plans together
- Maintained and submitted daily reports to describe interaction and activities of agents
Customer Service Representative
Golden Customer Care
Salt Lake City, UT
08.2021 - 08.2022
- Exceeded requirements and deadlines when providing products and services to customers
- Opened and closed accounts and processed applications
- Met team and client performance metrics, goals, and deadlines
- Took ownership of member issues to obtain five-star ratings and referrals
- Answered incoming calls and assisted customers with questions
- Answered inbound calls to greet and assist customers with various needs and questions
- De-escalated customer complaints using specialized communication techniques
- Handled escalated callers constructively to provide positive outcomes for members
- Placed outbound calls to existing members to provide additional consultation on products and services
- Utilized computer systems to research and record account information
Pizza Chef
Domino's Pizza
Kearns, UT
01.2019 - 09.2021
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments
- Completed training to learn additional techniques for making new and seasonal items
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage
- Answered 30 plus phone calls per day to take to-go and delivery orders successfully
- Prepared ingredients ahead of time to promote efficiency in dish garnishing
- Coached new workers on store policies, pizza making and dough preparation
- Fostered a positive working environment through effective communication and time management, which was widely embraced by all kitchen personnel
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
Education
High School Diploma -
Hunter High School
West Valley, UTSkills
- Staff Training and Onboarding
- Time Management
- High-Volume Production
- Microsoft Office
- Team Leadership
- Team Building
- Cash Register Operations
- Cash Handling
- Relationship building
- Goal planning
- Support service
- Team collaboration
- Transition management
- Staff training and development
- Call monitoring
- Quality assurance
- Team coaching
- Conflict resolution
Timeline
Inventory Specialist
WIS
05.2024 - Current
Stock Replenisher
Airport Terminal Services Inc
09.2022 - 04.2024
Mentor
Golden Customer Care
10.2021 - 08.2022
Customer Service Representative
Golden Customer Care
08.2021 - 08.2022
Pizza Chef
Domino's Pizza
01.2019 - 09.2021
High School Diploma -
Hunter High School
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