Customer service-focused administrative professional with experience supporting clients and the public, handling phone calls,
emails, requests, records, and confidential information. Skilled at communicating clearly, resolving questions, maintaining
accurate information, and managing multiple priorities with professionalism and attention to detail. Brings strong computer,
documentation, organizational, and customer service skills.
Serve as a professional point of contact through phone calls, emails, letters, and other correspondence.
• Respond to client and records-related requests while maintaining confidentiality and professionalism.
• Maintain accurate legal databases and case management systems, ensuring information is organized and current.
• Organize medical records and open-records requests to support timely retrieval and follow-up.
• Assist with billing and timekeeping while maintaining accurate documentation.
• Handle sensitive client information in accordance with confidentiality and legal ethics requirements.
Provided service to the public while registering voters, verifying information, and answering process-related questions.
• Maintained physical and electronic databases containing confidential information for approximately 17,000 registered voters.
• Reviewed forms and documentation for completeness and eligibility requirements, helping ensure accurate processing.
• Prepared weekly and monthly statistical reports and maintained accurate records.
• Communicated procedures and requirements clearly while working with the public and handling sensitive information.
Coordinated workflows, schedules, staffing, and deadlines to support efficient public-facing operations.
• Used problem-solving and leadership skills to maintain team productivity and accurate processes.
• Helped ensure consistent service and timely completion of operational responsibilities.
• Registered voters, verified information, and maintained current registration lists.
• Assisted members of the public with registration processes and requirements.
• Maintained knowledge of applicable laws and procedures governing registration and records.
• Processed information accurately while providing courteous, professional service.