Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tryphosa Aidoo

Tryphosa Aidoo

Chicago,IL

Summary

Years of experiences in the area of maintaining the functionality of technology systems, ensuring end-users have the necessary support, utilizing document manage systems, and contributing to the overall efficiency and productivity of an organization's IT infrastructure.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Analyst

Keno Kozie Associates Ltd.
Chicago, IL
02.2023 - Current
  • Provided support to end-users in troubleshooting application issues.
  • Provided training to end-users on how to use newly deployed systems effectively.
  • Troubleshot and resolved problems with programs and systems.
  • Coordinated installation of updated computer programs and systems.
  • Adapted new technology and methods, enhancing program effectiveness.
  • Providing guidance and training to end-users on software applications, systems, or tools to enhance their understanding and mitigate recurring issues.
  • Monitoring trends in reported issues, analyzing patterns, and providing suggestions for system improvements or enhancements to prevent recurring problems and streamline processes.

Insight Solutions

Insight Solutions
Hanover Park, IL
01.2022 - 09.2022
  • Provided support to end-users in troubleshooting application issues.
  • Install, configure, and maintain hardware, software, and networking systems according to company standards.
  • Conduct regular system checks and preventive maintenance to ensure optimal performance and identify potential issues before they escalate.
  • Document all service activities, including solutions applied and troubleshooting steps, for future reference and knowledge sharing.
  • Communicate technical information effectively to both technical and non-technical users.

Education

Cybersecurity Basic Cert - Cyber Security

City Colleges of Chicago-Harry S Truman College
Chicago, IL
07-2023

Skills

  • Active Directory
  • Citrix
  • VMWare
  • Azure
  • Ticketing Systems
  • Microsoft Windows
  • SCCM/ Remote Assistance
  • Help Desk Support
  • Document Management
  • Information Security
  • Network Security
  • Troubleshooting and Diagnostics
  • Customer Support
  • Cybersecurity
  • System Maintenance
  • Workflow Improvement

Certification

  • Cyber Security Basic Cert

Languages

English
Native/ Bilingual
Twi
Full Professional

Timeline

IT Analyst

Keno Kozie Associates Ltd.
02.2023 - Current

Insight Solutions

Insight Solutions
01.2022 - 09.2022

Cybersecurity Basic Cert - Cyber Security

City Colleges of Chicago-Harry S Truman College

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Tryphosa Aidoo