Trysha Wallace
Los Angeles,CA
Summary
Dedicated case manager with expertise in client coordination and crisis intervention. Proven ability to develop personalized service plans and facilitate communication between clients and community resources. Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
25
25
years of professional experience
Work History
Case Manager
Amity Foundation
Los Angeles
09.2024 - Current
- Coordinated client assessments and developed personalized service plans.
- Facilitated communication between clients and community resources.
- Conducted home visits to evaluate living conditions and support needs.
- Provided crisis intervention and conflict resolution for clients.
- Documented case notes and maintained accurate client records.
Intake Specialist
Open Arms Transitional Living
Los Angeles, California
03.2015 - 09.2024
- Coordinated with case managers to facilitate client referrals and support services.
- Maintained accurate client records in the electronic health record system.
- Communicated effectively with clients to explain program policies and procedures.
- Assisted in developing individualized service plans based on client needs and goals.
Council Aide I
City of Los Angeles, Councilmemeber Jan Perry
Los Angeles
06.2001 - 01.2014
- Assisted Councilmember in community outreach and engagement initiatives.
- Coordinated logistics for public events and meetings within the district.
- Managed constituent inquiries and provided timely responses to concerns.
- Collaborated with city departments to facilitate project updates and communications.
- Developed informational resources for residents regarding city services and programs.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-2000
Skills
- Quality assurance
- Effective communication
- Client advocacy
- Time management
- Collaboration skills
- Crisis intervention
- Documentation management
- Conflict resolution
- Analytical thinking
Timeline
Case Manager
Amity Foundation
09.2024 - Current
Intake Specialist
Open Arms Transitional Living
03.2015 - 09.2024
Council Aide I
City of Los Angeles, Councilmemeber Jan Perry
06.2001 - 01.2014
High School Diploma -
Pacific High School