Trysta Napper
Gadsden,AL
Summary
Proactive and adaptable individual with extensive experience in customer service and product training. Known for strong multitasking abilities and a consultative sales approach, ready to leverage expertise to enhance customer engagement and streamline product information sharing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Specialist
Curve Dental
Remote
07.2025 - Current
- Assisted in product demonstrations to enhance customer understanding and engagement.
- Provided support in resolving customer inquiries related to software functionality.
- Collaborated with sales team to streamline product information sharing and updates.
- Conducted market research to identify trends and customer needs for product development.
- Participated in cross-functional meetings to align product offerings with market demands.
- Used consultative sales approach to understand and meet customer needs.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Dental Insurance Coordinator /Lead Orthodontic Assistant
Gadsden Orthodontics
Gadsden,AL
01.2019 - 07.2025
- Coordinated patient insurance verification processes to ensure coverage accuracy and minimize claim rejections.
- Managed billing inquiries, resolving discrepancies to enhance patient satisfaction and streamline payment workflows.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Placed all orders for supplies needed to run the practice, and in constant communication with suppliers and sales reps.
- Provided exceptional chairside assistance during complex orthodontic procedures, minimizing patient discomfort and promoting successful outcomes.
- Managed detailed patient records, ensuring accurate documentation for insurance purposes and treatment followup.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
Bank Teller
BBVA Compass Bank
Rainbow City, AL
01.2016 - 01.2019
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with inquiries, providing exceptional service to enhance client satisfaction and retention.
- Maintained cash drawer accuracy through meticulous balancing and reconciliation procedures daily.
- Trained new tellers on operational procedures and customer service standards to ensure consistent performance.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
CDA -
CAP Stone Dental Assisting
Vestavia, AL01-2019
High School Diploma -
Southside High School
Southside, AL05-2015
Skills
- Orthodontics
- Customer engagement
- Product training
- Product launches
- Pricing strategy
- SAAS Software
- Sales
- Multitasking
- Remote work
- Product demonstrations
- Invisalign / itero scanners
- Excellent communication
- Self motivation
- Product knowledge
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
Timeline
Product Specialist
Curve Dental
07.2025 - Current
Dental Insurance Coordinator /Lead Orthodontic Assistant
Gadsden Orthodontics
01.2019 - 07.2025
Bank Teller
BBVA Compass Bank
01.2016 - 01.2019
CDA -
CAP Stone Dental Assisting
High School Diploma -
Southside High School