Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admissions Counselor
Keiser University
07.2021 - Current
Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Assisted students in exploring and selecting career paths.
Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
Produce Clerk
Publix
07.2019 - 07.2021
Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
Inside Sales Representative
Papa Johns
01.2017 - 01.2019
Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
Contributed to maintaining a positive work environment by fostering effective communication among team members.
Sales Associate
Leslie Pool Supplies
04.2016 - 08.2016
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Master of Science - Homeland Security And Emergency Management
Auburn University-Montgomery
Montgomery, AL
08.2022
Bachelor of Science - Psychology
Auburn University-Montgomery
Montgomery, AL
12.2018
Skills
Registration Processes
Student Support
College counseling
Admissions
Higher Education Knowledge
Career advising
Individual Counseling
Orientation Programs
Task Prioritization
Team Collaboration
Self Motivation
Decision-Making
Certification
Wildfire Mitigation | FEMA
Hurricane Mitigation | FEMA
Tornado Mitigation | FEMA
Active Shooter Training | FEMA
Basic Workplace Security Awareness | FEMA
Social Media Management | FEMA
Timeline
Admissions Counselor
Keiser University
07.2021 - Current
Produce Clerk
Publix
07.2019 - 07.2021
Inside Sales Representative
Papa Johns
01.2017 - 01.2019
Sales Associate
Leslie Pool Supplies
04.2016 - 08.2016
Master of Science - Homeland Security And Emergency Management