Jennika Olson
Sierra Vista,AZ
Summary
Detail-oriented and proactive billing and accounts specialist with over 8 years of experience in billing, property accounts management, and collections. Skilled in QuickBooks, Yardi, and Microsoft Office Suite with a strong background in accounts payable, vendor management, and invoice processing. Known for excellent multitasking abilities, strong follow-through, and an optimistic approach to problem-solving in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Billing and Collections Specialist
Hearing Solutions
02.2020 - Current
- Assistance in audit preparation, providing necessary documentation for thorough review of financial activities.
- Streamlined billing processes using QuickBooks, processing 300+ invoices monthly with 98% accuracy, reducing billing errors by 15%.
- Achieved a 95% on-time invoicing rate, helping reduce client payment delays by 20%.
- Managed a 25% increase in billing workload during peak periods, maintaining efficiency with minimal supervision.
- Increased collection rates by 30%, recovering over $50,000 in past-due accounts within six months.
- Handled 10+ daily calls, improving monthly recovery rates by 25% and maintaining 100% FDCPA compliance with a 90% client satisfaction rate.
Business Accounts Manager
Evergreen Crossing & The Lofts
06.2016 - 01.2020
- Managed end-to-end accounts payable and receivable functions for a portfolio of 50+ accounts across multiple skilled nursing facilities, reducing outstanding receivables by 20% within the first quarter.
- Implemented automated billing systems, cutting billing cycle times by 25% and improving accuracy, resulting in a 30% reduction in billing errors.
- Ensured timely and accurate coding for medical/financial claims, achieving a 98% claims acceptance rate and reducing coding discrepancies by 15%.
- Collaborated with cross-functional teams to streamline processes, improving accounts reconciliation times by 20% and increasing overall team productivity.
- Evaluated performance metrics regularly, implementing targeted action plans for continuous improvement in key areas.
Education
Bachelor of Science - Business Management
Excelsior College
Skills
- Billing resolutions
- Intuit QuickBooks Certified
- Bilingual
- Data entry proficiency
- Accounts payable & receivable
- Multi-tasking
Timeline
Billing and Collections Specialist
Hearing Solutions
02.2020 - Current
Business Accounts Manager
Evergreen Crossing & The Lofts
06.2016 - 01.2020
Bachelor of Science - Business Management
Excelsior College
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