Emelie Thirawattanapan
San Diego,CA
Summary
Agile and adaptable staff leader with extensive work history in FOH and BOH, who brings a motivational approach and upbeat nature to the workplace. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FOH Floor Manager/Maitre'D
Jeune Et Jolie
12.2018 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Office Manager
Cabana Concepts
01.2020 - 03.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Server
Master's Kitchen And Cocktail
05.2016 - 12.2018
Floor Manager/Maitre'D
Arborvine Fine Dining
04.2015 - 01.2016
Hostess, Cocktail, Server
The Little Nell Hotel
12.2013 - 03.2015
Education
Bachelor of Arts - Food And Beverage Management
Culinary Institute of America
Hyde Park, NY05.2012
Associate of Arts - Occupational Studies And Culinary Arts
Culinary Institute of America
Hyde Park, NY05.2010
Skills
- Customer Relations
- Employee Development
- Conflict Resolution
- Operations Management
- Proficient in Toast, OpenTable
- Team training and development
- Wine studies with Master Sommelier Carlton Mccoy and immersive wine studies in Basque region of Spain
Certification
ServeSafe Certified
CPR certified
Languages
Spanish
Limited Working
Thai
Elementary
Timeline
Office Manager
Cabana Concepts
01.2020 - 03.2022
FOH Floor Manager/Maitre'D
Jeune Et Jolie
12.2018 - Current
Server
Master's Kitchen And Cocktail
05.2016 - 12.2018
Floor Manager/Maitre'D
Arborvine Fine Dining
04.2015 - 01.2016
Hostess, Cocktail, Server
The Little Nell Hotel
12.2013 - 03.2015
Bachelor of Arts - Food And Beverage Management
Culinary Institute of America
Associate of Arts - Occupational Studies And Culinary Arts
Culinary Institute of America
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