Trystan Thompson-Cotterell
Whitby,Ontario
Summary
Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Oakland University- Registrars Office
09.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Bilingual Customer Service Representative
Enchant Christmas
11.2022 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall response efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Administrative Assistant
St Francis College- Housing Department
09.2021 - 05.2023
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Education
Master of Arts - Organizational Leadership
Oakland University
Rochester, MI08.2024
Bachelor of Science - Criminal Justice
St Francis College
Brooklyn, NY05.2023
Skills
Bilingual (French and English)
Leadership
Teamwork
Customer Service
Microsoft Applications
Certification
- Delf B2 License
Languages
French
Native or Bilingual
Timeline
Administrative Assistant
Oakland University- Registrars Office
09.2023 - Current
Bilingual Customer Service Representative
Enchant Christmas
11.2022 - 01.2024
Administrative Assistant
St Francis College- Housing Department
09.2021 - 05.2023
Master of Arts - Organizational Leadership
Oakland University
Bachelor of Science - Criminal Justice
St Francis College
- Delf B2 License
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