Tsehayenesh Kidanemaryam
Alexandria,VA
Summary
Dynamic sales leader with a proven track record at Almart, excelling in customer service and strategic planning. Boosted sales revenue by implementing effective strategies and fostering teamwork. Skilled in problem-solving and negotiation, consistently exceeding targets. Holds a valid driver's license, enhancing operational efficiency. Recognized for positive attitude and building lasting client relationships.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Ezcater
02.2025 - Current
- Operated delivery vehicle efficiently, ensuring timely and safe transportation of goods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
Cashier
Nazret
08.2024 - 02.2025
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Maintained clean and organized checkout area to ensure smooth operations.
- Collaborated with team members to improve service delivery and customer experience.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Sales Manager
Almart
09.2018 - 03.2024
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs for new sales associates, enhancing product knowledge and customer interaction skills.
- Analyzed market trends to identify opportunities for product expansion and improved service offerings.
- Collaborated with marketing department to launch promotional campaigns that increased brand visibility and customer engagement.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Established key performance indicators to measure sales effectiveness and drive continuous improvement initiatives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Conducted comprehensive market research to identify new opportunities and trends.
Education
Bachelor of Science - Accounting
Mekelle University
Tigray, Ethiopia06-2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Problem-solving
Timeline
Delivery Driver
Ezcater
02.2025 - Current
Cashier
Nazret
08.2024 - 02.2025
Sales Manager
Almart
09.2018 - 03.2024
Bachelor of Science - Accounting
Mekelle University
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