Caroline Twitty
Birmingham
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Surety Associate
McGriff, a Marsh & McLennan Agency LLC Company
08.2024 - Current
- Increases client satisfaction by resolving complex issues and providing exceptional service at all times.
- Develops and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Analyzes accounts for delinquencies and other ongoing issues.
- Provides regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Calculates premiums/pre-qualifications and educates potential clients on bonding options.
Risk Management Coordinator
Coca-Cola United
08.2022 - 08.2024
- Maintained DOT compliance for all drivers, ensuring safety and adherence to regulations
- Successfully managed random drug testing programs across multiple locations, enhancing risk management
- Effectively communicated with drivers and supervisors, fostering a culture of safety and compliance
- Reported on reasonable suspicion drug test cases to HR, aiding in proactive risk mitigation
- Demonstrated problem-solving skills in managing complex compliance issues, positively impacting overall operations
Office Manager
Jud Bennett State Farm
08.2020 - 09.2021
- Managed key communications as primary liaison between claims department and policyholders
- Efficiently handled premium bill inquiries and payments, enhancing customer satisfaction
- Proactively reached out to customers for necessary documentation, ensuring continuous coverage
- Successfully pivoted service calls by offering competitive rates to internet leads
- Designed and implemented engaging social media content, boosting brand visibility
Leasing Agent
Asset Living/Ascend Five
09.2019 - 08.2020
- Conducted comprehensive tenant screenings to ensure high-quality occupancy
- Led engaging property tours, effectively promoting features and benefits
- Innovatively designed marketing materials, enhancing local business visibility
- Achieved high occupancy rates through strategic tenant selection
- Maintained a supportive relationship with tenants, fostering a positive living environment
- Boosted property visibility, successfully increasing tenant applications by 20% through effective marketing strategies
Sales and Management Trainee
Palm Beach Tan Inc.
08.2018 - 12.2019
- Mastered and conveyed product, service, and company policies to coworkers and customers
- Established strong relationships with clients, enhancing customer service quality
- Led training for new sales associates, focusing on sales techniques and operational efficiency
- Consistently surpassed sales targets, optimizing commission earnings
- Boosted sales by implementing strategic customer engagement, exceeding targets
Education
Marketing
University of Alabama At Birmingham
Birmingham, AL08.2022
Skills
- Problem Solving
- Organization
- Communication
- Office Management
- Account Management
- Microsoft Office
- Client Relations
- Documentation Management
- Risk Management
- Social Media Marketing
- Adaptability
- Financial Analysis
Certification
Licensed Property and Casualty Insurance Producer
Timeline
Surety Associate
McGriff, a Marsh & McLennan Agency LLC Company
08.2024 - Current
Risk Management Coordinator
Coca-Cola United
08.2022 - 08.2024
Office Manager
Jud Bennett State Farm
08.2020 - 09.2021
Leasing Agent
Asset Living/Ascend Five
09.2019 - 08.2020
Sales and Management Trainee
Palm Beach Tan Inc.
08.2018 - 12.2019
Marketing
University of Alabama At Birmingham
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