Tshell Burse
Rockford,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Alorica
Rockford, IL
11.2012 - 08.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Applied Science -
Rockford Career College
Rockford, IL05-2010
Skills
- Call Management
- Data Entry
- Complaint resolution
- Credit card payment processing
- Microsoft Excel
- High-energy attitude
- Adaptive team player
- Microsoft Outlook
- Critical Thinking
- De-Escalation Techniques
- Customer Service
References
References available upon request.
Timeline
Customer Service Representative
Alorica
11.2012 - 08.2024
Associate of Applied Science -
Rockford Career College
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