Tshell Burse
Rockford,IL
Summary
Dynamic Customer Service Representative with proven expertise at Moran Transportation Corporation, adept at resolving complex inquiries and enhancing client satisfaction. Skilled in CRM software and active listening, I foster strong relationships while ensuring timely and accurate service delivery. Recognized for effectively handling escalated calls and providing tailored product recommendations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Moran Transportation Corporation
09.2024 - 11.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track customer interactions and manage service requests effectively
- Developed solutions for complex customer issues, fostering stronger client relationships and trust.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in processing shipments, ensuring timely delivery and accuracy of information.
Customer Service Representative
Alorica
11.2012 - 07.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track customer interactions and manage service requests effectively
- Developed solutions for complex customer issues, fostering stronger client relationships and trust.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in processing shipments, ensuring timely delivery and accuracy of information.
Education
Associate of Science - Computers
Rockford Career College
Rockford, IL06.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
Timeline
Customer Service Representative
Moran Transportation Corporation
09.2024 - 11.2025
Customer Service Representative
Alorica
11.2012 - 07.2024
Associate of Science - Computers
Rockford Career College