Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Awards
Work Availability
Tshepo Moshoaliba

Tshepo Moshoaliba

Atlanta,GA
We are what we repeatedly do. Excellence, therefore, is not an act but a habit.
Aristotle

Summary

Results-driven and accomplished Product Leader and Supply Chain expert with 10+ years of experience driving revenue growth and operational excellence. Adept at managing cross-functional teams, implementing strategic roadmaps, and optimizing business processes to deliver results. Demonstrated expertise in managing the customer experience, cost execution management, carrier and driver supply planning, and developing key performance indicators to align with overall business goals. Proven track record of managing multimillion-dollar budgets, recovering revenue, and implementing innovative solutions to improve efficiency and profitability across multiple business lines. Skilled in building and fostering relationships with multiple stakeholders to drive business success. Committed to diversity, equity, and inclusion, and actively involved in supporting employee networks and community service initiatives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Manager, Head of Costs & Supply Planning

Amazon
  • Amazon Freight North America/India/EU
  • Managed $300MM in freight revenue with a margin expectation of 22%, eclipsing goal by 100bps, by driving enhancements throughout Amazon Freight
  • Optimized carrier driver cost model through creating streamlined data & metrics to relay execution inputs that impact cost outputs, resulting in a 300bps decrease in operational driver costs
  • Integrated cost model for Amazon Freight and Amazon Relay Ops to ensure cross-functional teams leveraged identical cost data/metrics to make informed decisions
  • Enhanced communication between Amazon Freight and Relay ops carriers by implementing a banner advertisement to increase load visibility for carriers resulting in more favorable driver costs for
  • Amazon Freight
  • Hosted weekly office hours for business development, tech, and operations teams to review account cost performance and drive action to reduce execution costs
  • Connected back-end data tables via Tableau to increase visibility into uncharged operational fees resulting in increased operational costs [$1MM], resulting in a net savings of $2MM YoY
  • Collaborated with Senior Management, Product Manager Technical, Marketing, Sales, Operational & SDE teams to prioritize product roadmap to launch products on time and within budget.
  • Conducted customer discovery meetings, developed KPIs, and optimized cross-functional communication and relationships across departments
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Introduced planning optimization enhancements to support streamlined new market segment expansions for Freight business; unlocked $600MM revenue opportunity
  • Key accomplishments: Increased margin by 600bps YoY +100bps to goal, identified feature gap preventing business expansion, unlocked $600MM expansion opportunity.

Sr. Supply Chain Manager

Amazon
Atlanta, GA
  • Managed Amazon Freight Small & Medium Sized Business (SMB) (1.5K+ accounts), Disruption
  • Management, LTL Start-Up Operations, Accounts Receivable, & Policy development teams- 65+ associates with 6 direct reports
  • Facilitated monthly talent reviews for a team of 6 Senior Managers with a total staff of 500 associates; outlining developmental opportunities and action plans to ensure a healthy talent pool
  • Restructured employee onboarding from 3 weeks to 5 weeks, resulting in a 20% productivity increase for Day 1 associates
  • Optimized call center operations by implementing audits and enhanced associate training, resulting in call SLA increasing by 60% in 1 quarter, eclipsing target goal of 95%, and sustaining YoY
  • Conducted weekly interviews at varying levels between Senior Management, and entry level associates
  • Drove tooling automation to optimize business operations workflows and ease redundancies across departments by implementing a single source UI, increasing customer service productivity by 20%
  • Developed 6 operational dashboards for daily and weekly performance visibility and alignment across Amazon Freight Operations
  • Collaborated with Learning & Development team to develop curriculum for Amazon Freight North
  • America (NA), India (IN), & EU, generating 200+ policies and onboarding a new Learning
  • Management System into department, automating new training deployment
  • Facilitated bi-weekly lunch and learn sessions to train associates on new policies
  • Wrote weekly, monthly, and quarterly business reviews, and presented Amazon Freight Operations team performance to Director and VP team
  • Facilitated & supported cross functional strategic roadmap and budget planning leveraging Agile methodologies, across Operations, Sales, Finance, Marketing, Product & Tech teams
  • Key Accomplishments: Recovering 400bps in unresolved payments, reduced labor costs by 200bps, increased customer service performance by 650bps in 6months, increased productivity by 20% by creating a new single source UI for call center operations across NA, EU, & IN, developed 200+
  • Policies across NA, EU, & IN Operations, develop business reporting strategy for Amazon Freight
  • Operations NA & IN, & promoted 4 Corporate leaders.

Chief Operations & Product Officer

QuikLiq.com
02.2020 - 01.2023
  • Developed & implemented strategic operational model, leading contract negotiations & offshore business development in Philippines
  • Built roadmap for MVP leveraging Agile methodologies from application design to deployment, leveraging Asana
  • Designed product, process flows, & outline business requirements for Inventory Management & POS applications
  • Designed key account acquisition strategy in collaboration with C-level executive team, drove enterprise & small medium business strategy, increasing account growth by 2300%
  • Key Accomplishments: Grew annual revenue from $6K to $100K+ for 3 consecutive years, raised $50K out of $250K fund raising round through Family & Friends fundraising round, lead business expansion into multi-state operations throughout SE region, 7K subscribers
  • Herald, & Miami Times.

Regional Transportation Operations Manager

Amazon
Atlanta, GA
  • Southeast- Amazon Transportation Operations
  • Managed 200+ associates & 10 salaried managers across 15 fulfillment centers in Georgia &
  • Alabama, supporting 150 sites in the South East US
  • Oversaw $200MM+ in annual freight movement across the Southeastern US, facilitating strategic execution for onsite fulfillment operations
  • Developed install and implementation roadmap for cutting-edge yard & gate technology throughout
  • Georgia
  • As Transportation Area Manager, supervised 60 associates, orchestrating $30MM in annual freight movement across Georgia
  • Conducted strategic planning cycles for peak & non-peak operations, ensured safety compliance, and facilitated employee training
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Oversaw team of 100 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Key Accomplishments: Trained and built in 7 automated yard gate systems saving $6MM, promoted associates from hourly to salary leaders, designed new Yard Tech feature for UI to block unsafe trailer movements across North American Operations
  • Employed Six Sigma standards to save 1000+ overtime hours for substantial savings in labor costs.

Executive Team Leader

Target Corporation
08.2013 - 09.2015
  • Strategized workload, manage 1000 weekly hours, ensure task execution
  • Lead talent management, training, and development
  • Plan workload utilizing Effective Scheduling, Sales Reporting, Visual In-Stocks, Discontinued
  • Planogram Report, Transition Workload Tool, Online Planogram, & Sales Floor Planogram Location
  • Accuracy Reporting, to guarantee execution of weekly tasks and planogram sets
  • Drive guest loyalty programs, manage payroll, and oversee store operations
  • Key Accomplishments: Exceeded sales goal 2015 [6.4% v
  • Goal of 2%], Red Card applications +23% to
  • EOY goal in 2015, Reduced staffing needs by 1K hrs
  • YoY, managed summer internship program w/ 5 interns executing through pipeline.

Education

Bachelor of Arts - Business Administration: Concentration Marketing

Morehouse College

Skills

  • Microsoft Office Suite
  • Proficient (Excel, Word PowerPoint)
  • Lean Six Sigma
  • Executive/Public Speaking
  • Go-To-Market Strategy
  • P&L/FP&A
  • Process Optimization
  • Diversity, Equity, and Inclusion
  • Contract Negotiations
  • SQL
  • Product Management
  • Product Lifecycle Planning
  • Customer Discovery
  • Key Performance Indicators
  • Problem Solving
  • Supply Chain Distribution
  • Operational Efficiency
  • Troubleshooting
  • Project/Program
  • Tableau
  • Supply Chain
  • Business Writing
  • Business Presentations
  • Team Management
  • Leadership
  • A/B Testing
  • Stakeholder
  • Relationship
  • Asana Monday
  • Strategic Planning
  • Agile/Scrum
  • Cross Functional
  • Collaboration
  • Start-up
  • Operations
  • Business Development
  • Inventory Management
  • Research and trend analysis
  • Budgeting
  • Product development
  • P&L Management
  • Business planning

Volunteer Experience

President- Co-Founder | Amazon Atlanta Black Employee Network - 2020-2022 

  • Support & manage15K black employees across Atlanta, GA
  • Manage budget of $250K across multiple business lines
  • Lead Global Professional Development events • Donated $50K to schools across Atlanta
  • Develop local, regional, & national Community Service Programming
  • Support market launch strategy for new Amazon businesses across Georgia
  • Host Networking mixers • Host national recruiting events
  • Attend ceremonies, galas, and conferences as a representative of Amazon
  • Conference & special event Speaker • Facilitate lunch and learn sessions
  • Develop & Manage Strategic Partnerships


 Founder- Amazon Music Innovation camp: Welcome to the Metaverse- 2021-2022 

  • Developed an 8-week camp for minority students across Atlanta aged 14-18, to learn about how Web3.0 will impact the music industry while simultaneously creating a song followed by an avatar that would perform on their behalf in a custom metaverse environment
  • Skill Training: music production, song-writing, avatar development, choreography, copyright laws, and royalty/payment structures.
  • 10 students participated and 3 songs were produced in partnership w/ Grammy nominated producers. All songs are currently available to stream on all music streaming platforms
  • Raised $75K to facilitate camp
  • Partnered with the Atlanta Public School Board to produce event
  • Vendors were all exclusively minority owned businesses


 Co-Founder | Atlanta Black Tech Network- 2021-Present 

  • Manage Strategic Partnerships w/ 10+ Black employee networks across Fortune 500 tech firms across Atlanta.
  • Develop programming for Fortune 500 companies
  • Community Service Programs
  • Support & retain minority talent
  • Execute networking mixers and conferences for ERGs across Atlanta

Certification

  • SQL Certified [June 2022]
  • AWS Cloud Practitioner [In Progress]
  • Harvard University- Web Programming w/ Python & JavaScript [In-Progress]

Awards

  • Amazon Global Employee Resource Group, Chapter of the Year 2022
  • Amazon Global Community Service Award 2022
  • Target Atlanta, Manager of the Quarter (Q1, 2013)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Tshepo Moshoaliba