Summary
Overview
Work History
Education
Skills
Timeline
Generic

TSHWMSIM MOUA

Spokane Valley

Summary

Undergraduate Student at Eastern Washington University, set to graduate with a Bachelors in Professional Accounting on 12/13/24. Seeking a leadership role in Operations. Trained new associates during my time as a Staples Print Associate. Take over for the Print Lead whenever the Print Lead wasn't available.

Overview

3
3
years of professional experience

Work History

Fulfillment Associate

Amazon.com Services LLC
10.2023 - Current
  • Carefully scanning packages into right containers and carts to ensure packages make it to their destination correctly and safely
  • Loading carts and individual packages to ensure trailers are safe and at maximum capacity before departing
  • Unjam any jams on the conveyer belts safely and as quickly as possible to not create a rush of packages for my co-workers
  • Understanding the Ship Dock process to better improve my own work and help me increase my own efficiency
  • An accomplishment I feel at Amazon is understanding my co-workers. Understanding their perspective of Amazon and helping them in ways they want to be helped. The job is the same but everyone has their own preference of being helped.

Customer Representative

Fred Appliance
08.2023 - 10.2023
  • Answering phone calls from Customers to answer any questions they may have
  • De-escalating frustrated customers and finding a solution for the customers complaint
  • Scheduling Customers for a technician visit while managing the technicians route to ensure travel efficiency
  • Using Microsoft Outlook to communicate with Appliance Manufactures to discuss Customer Warranties
  • During a call I took of a customer, instead of just scheduling a technician to come out to repair her washing machine
  • I patiently guided the customer with an idea I had to troubleshoot the appliance to try to save her the expense of having a technician come out. The idea worked and the customer (from Billings Montana) later had a family member bring me muffins at our office located in Spokane.

Print Associate/ Sales Associate

Staples
02.2022 - 08.2023
  • Designing and editing customer print orders using Microsoft Excel, Word, Publisher, and Adobe
  • Communicating with customers and other Staples Print teams using Microsoft Outlook to ensure customers orders are perfected and done correctly and on time
  • Trained New associates that joined our Print team to correctly use print machines and software
  • Take over and manage the Print Department for when the Print Lead is away
  • During my last few months with Staples I was offered the Print Lead role. This role would consist of managing customer orders, training/ managing associates, and making sure the Print department reached their weekly and quarterly goals. I decided to not take the role due to my school schedule at the time.

Education

Bachelors - Professional Accounting

Eastern Washington University
12.2024

Skills

  • Quality Control/Assurance
  • Customer Service
  • Direct Sales
  • Inside Sales
  • Employee Relations
  • Machine learning
  • Project Planning
  • Accounting
  • Microsoft Office (Outlook, Excel, Word)

Timeline

Fulfillment Associate

Amazon.com Services LLC
10.2023 - Current

Customer Representative

Fred Appliance
08.2023 - 10.2023

Print Associate/ Sales Associate

Staples
02.2022 - 08.2023

Bachelors - Professional Accounting

Eastern Washington University

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TSHWMSIM MOUA