Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tsion Kebede

Santa Clara,CA

Summary

Dynamic Customer Service Representative with proven expertise at a Beauty Supply Store, excelling in customer relations and problem resolution. Leveraged critical thinking to enhance customer satisfaction and streamline order processing, resulting in improved service efficiency. Proficient in Microsoft Excel and committed to fostering strong client relationships.

Work History

Customer Service Representative

Beauty Supply Store
04.2019 - 08.2019
  • Assisted customers in selecting beauty products that met their specific needs and preferences.
  • Resolved product-related inquiries by providing detailed information and recommendations.
  • Maintained organization of stock to ensure products were readily available for customers.
  • Collaborated with team members to streamline order processing and improve service efficiency.

Education

Bachelor of Arts - Business Adminstration

Lincoln University
Oakland, CA
03.2022

Bachelor of Arts - Business Adminstra

Western University College
Addis Ababa
12.2020

Associate of Arts - Import And Export

Virtual Computer Engineering
Addis Ababa
12.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • Quality control
  • Live chat support
  • Filing
  • Dispute resolution
  • Product and service solutions
  • Product sales
  • Coordination
  • Sales expertise
  • Assertiveness
  • Order fulfillment
  • Travel planning
  • Report generation
  • Promotional support
  • Information security
  • Document control
  • Product promotion
  • Stock management
  • Spreadsheets
  • Account management
  • Research

Timeline

Customer Service Representative

Beauty Supply Store
04.2019 - 08.2019

Bachelor of Arts - Business Adminstration

Lincoln University

Bachelor of Arts - Business Adminstra

Western University College

Associate of Arts - Import And Export

Virtual Computer Engineering

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Tsion Kebede