Summary
Overview
Work History
Education
Skills
Extracurricular Activities
PRACTICUM/INTERNSHIP
Timeline
Generic

Tsion Seifu

Silver Spring

Summary

Professional in patient care coordination with solid background in healthcare management. Expertise in discharge planning, patient advocacy, and care transition processes. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication, problem-solving, and multi-tasking in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Patient Discharge Coordinator

McClendon Center
10.2023 - Current
  • Respond to admission notifications 24 hours per day
  • Travel to inpatient units within required timeframe to engage with clients post-admission
  • Coordinate appropriate follow-up care with the client’s outpatient providers
  • Conduct brief psychosocial intake, entering and scanning notes/documents into the EMR
  • Serve as a liaison with the clients’ outpatient providers, communicating all relevant information relating to the admission and

Community Support Specialist

McClendon Center
04.2022 - 10.2023
  • Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
  • Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Enhanced client well-being by providing personalized support and resources tailored to individual needs.
  • Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
  • Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
  • Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
  • Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
  • Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
  • Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
  • Helped clients navigate social services system and access needed resources.
  • Assisted clients with obtaining housing, employment and support resources.
  • Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
  • Liaised with community members, recommending resources and programs.

Engagement Specialist

Vesta, Inc
06.2021 - 03.2022
  • Contact clients that are not attending scheduled service appointments to identify barriers to treatment, help resolve barriers to treatment and adjust the level of care as needed
  • Reach out to clients after each missed appointment in order to collaborate with the client if assistance is needed to engage in services
  • Track the client’s missed appointments in order to identify when the Controlling Missed Service Appointments Protocol is triggered. At this time, the engagement specialist will mail the client a letter identifying the missed appointments and the client’s responsibility to reach out within 10 days to discuss a temporary scheduling plan. Once a plan is identified, the engagement specialist will explain the client’s responsibility to attend two sessions within 30 days in order to resume regular scheduling.
  • Update the service provider as needed after collaborating with the client or when discharge is necessary.

Crisis Counselor

Safe Journey House
06.2020 - 03.2022
  • Assess needs of consumers daily, accurately record findings in consumer charts, and report unresolved problems.
  • Facilitates week groups
  • Provide direct consumer care and crisis intervention when necessary.
  • Assist in discharge planning and linkages/referrals to community services.
  • Provide supportive counseling and the development of effective problem-solving techniques.
  • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
  • Develop and implement treatment plans based on clinical experience and knowledge.
  • Assist clients in applying for medical insurance, SSI/SSDI and food stamps.
  • Participate in Treatment Team Meeting and Family Meeting.

School Age Teacher

Rockville Day Care Association
02.2015 - 06.2020
  • Attend basic needs of the children and organize activities that stimulate their growth physically, emotionally, intellectually, and socially.
  • Implement weekly lesson plans and monthly newsletters.
  • Establish a professional level of rapport with each family to provide quality care and friendly service.
  • Facilitate daily activities that are developmentally appropriate for school age children

Peer Mentor

Frostburg State University
08.2012 - 12.2012
  • Mentored a class of 20 college freshmen on how to have a successful college life.
  • Counseled the mentees/students on developing effective coping mechanisms and life skills.
  • Assisted the professor in the classroom with workshops, lesson plans and teaching

Education

Bachelor of Arts - Psychology

Frostburg State University
Frostburg, MD
05-2014

Master of Arts - Counseling Psychology

Bowie State University
Bowie, MD
05-2021

Skills

  • Motivational skills
  • Care coordination
  • Discharge planning
  • Interdisciplinary collaboration
  • Patient support
  • Community resources
  • Family support
  • Treatment plans
  • Staff assistance
  • Teamwork and collaboration
  • Time management
  • Multitasking and organization

Extracurricular Activities

  • Montgomery County (MD) Alumnae Chapter of Delta Sigma Theta Sorority, Inc. Member since August 2016- Private, non-profit organization whose purpose is to aid and support through established programs in Montgomery County, MD. Conduct workshops, fundraising events and community service projects in the Montgomery County, MD area. Established programs to provide and improve education, physical and mental health, international development, economic development and political awareness in Montgomery County, MD area.
  • Montgomery County, Maryland Section of the National Council of Negro Women Member since October 2019 -To lead, develop and advocate women for women of African descent as they support their families and communities through. Education Programs Health Workshops and Events To serve the underprivileged, under-represented, and the under-served in our community. To assist those in need by providing donations Provide high school girls of African descent with relevant tools for life and to prepare them for leadership. Empower high school girls to make positive choices for their futures and to prepare them to lead others in the future.

PRACTICUM/INTERNSHIP

Volunteers of America Chesapeake and Carolinas April 2020-May 2021

  • Work with individuals to improve mental health.
  • Encourage clients to discuss emotions and experiences.
  • Examine issues including substance abuse, anger management, suicide, stress, etc.
  • Help clients define goals, plan action and gain insight.
  • Develop therapeutic processes.


Vesta, Inc. January 2021-May 2021

  • Plans and administers Individual, Family, and Group therapeutic services.
  • Treatment planning and review done with the client when required.
  • Determines best treatment method and degree of therapy necessary as indicated by client and their response, adjusting treatment plan as needed.
  • Compile contact documentation as required which meets organization standards.
  • Collaborate with Case Managers and others involved in the treatment of the client such as somatic, and mental health physicians, nurse practitioners, and nurses.

Timeline

Patient Discharge Coordinator

McClendon Center
10.2023 - Current

Community Support Specialist

McClendon Center
04.2022 - 10.2023

Engagement Specialist

Vesta, Inc
06.2021 - 03.2022

Crisis Counselor

Safe Journey House
06.2020 - 03.2022

School Age Teacher

Rockville Day Care Association
02.2015 - 06.2020

Peer Mentor

Frostburg State University
08.2012 - 12.2012

Bachelor of Arts - Psychology

Frostburg State University

Master of Arts - Counseling Psychology

Bowie State University

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