Tsitsi Nancy Mupondiwa
Nutritionist/Customer Service/Microbiologist/Admin
Doha
Summary
I am a self-driven and detail oriented young woman with a wealth of knowledge in Food Science and Nutrition, Sales/Marketing, Microbiology and Administrative roles. You will find me to be a positive, motivated and hardworking, who is keen to learn and contribute to the organization. My technical skills are combined with excellent communication skills allow me to work effectively and positively with others. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Expert
Marriott Maquis
Doha
06.2021 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
Butler
Sheikh Faisal Al Thani
Doha
06.2020 - 06.2021
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Supervised [Type] staff of [Number] by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
- Participated in team meetings and staff training sessions.
- Maintained entire family's schedule and organized events.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Food and Beverage Server
Ritz Carlton
Doha
11.2018 - 04.2020
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Adhered to health and safety standards while handling food and beverages.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Addressed and handled customer complaints in polite and professional manner.
- Remained focused, calm and professional during peak rush hours.
Quality Control Inspector
Cold Storage Commision
Bulawayo
02.2016 - 11.2016
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Inspected incoming and outgoing materials for accuracy and quality.
- Resolved customer complaints by investigating problems and developing solutions.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Operated and maintained testing equipment.
- Examined products for imperfections and defects.
- Weighed products prior to shipment to confirm accuracy.
- Followed safety protocols while handling hazardous materials.
Nutrition Enumerator
International Medial Corps
Bulawayo
04.2016 - 05.2016
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Receptionist
CHIPS Enterprise Solutions
Harare
01.2015 - 02.2016
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Relief Teacher
Moray Primary & Coghlan Primary School
Bulawayo
01.2013 - 08.2013
- Proctored quizzes, tests and standardized examinations.
- Led classroom activities for play-based and immersive learning.
- Worked with principal's office on disciplinary and safety issues.
- Implemented prepared lesson plans in established classrooms.
- Completed documentation of attendance, grades and other required details.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Assigned, explained and graded homework.
Education
Bachelor of Science - Food Science And Nutrition
08.2013 - 05.2018
Skills
Food and beverage knowledge
Certification
Nutrition and Diet Planning
Timeline
Food and Beverage Expert - Marriott Maquis
06.2021 - Current
Butler - Sheikh Faisal Al Thani
06.2020 - 06.2021
Food and Beverage Server - Ritz Carlton
11.2018 - 04.2020
Nutrition Enumerator - International Medial Corps
04.2016 - 05.2016
Quality Control Inspector - Cold Storage Commision
02.2016 - 11.2016
Receptionist - CHIPS Enterprise Solutions
01.2015 - 02.2016
Midlands State University - Bachelor of Science, Food Science And Nutrition
08.2013 - 05.2018
Relief Teacher - Moray Primary & Coghlan Primary School
01.2013 - 08.2013
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