Tsotne Mason
Highland Park,NJ
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed at Trader Joe's and other respected organizations. Excelled in roles requiring excellent time management and problem-solving skills, significantly enhancing customer engagement and satisfaction. Demonstrated leadership and clear communication, adept at fostering collaboration and driving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joe's
03.2022 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Dance Teacher
Arthur Murray Dance School
01.2018 - 10.2021
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Organized and led rehearsals for successful school performances, showcasing students'' talents and hard work.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Customer Service
A&P Supermarket
06.2014 - 05.2018
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Directed cleaning, restocking, and customer service activities.
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick05.2025
Health Coach Certificate - Health And Wellness Coaching
Primal Health Coach Institute
Remote05.2024
Associate of Arts - Psychology
Brookdale Community College
Lincroft, NJ05.2022
Associate of Arts - Liberal Arts
Brookdale Community College
Lincroft, NJ05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Interactive communication skills
- Integrity and Honesty
- Leadership Qualities
Certification
- Certified Primal Health Coach
Additional Information
1) Motivational Interviewing
2) Active Listening
3) Client-Centered Approach
4) Empathy
Timeline
Crew Member
Trader Joe's
03.2022 - Current
Dance Teacher
Arthur Murray Dance School
01.2018 - 10.2021
Customer Service
A&P Supermarket
06.2014 - 05.2018
Bachelor of Arts - Psychology
Rutgers University
Health Coach Certificate - Health And Wellness Coaching
Primal Health Coach Institute
Associate of Arts - Psychology
Brookdale Community College
Associate of Arts - Liberal Arts
Brookdale Community College
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