TSOTSOO TORGBOR MENSAH
Tema,Ghanan
Summary
Information Systems Analyst with more than ten years of experience supporting enterprise IT environments, improving system performance, and developing technology solutions that streamline operations. Skilled in system integration, data analysis, infrastructure support, business process improvement, and cloud technologies. Demonstrated ability to collaborate with stakeholders, lead technical projects, and implement secure, cost‑effective solutions that align with organizational goals.
Overview
15
15
years of professional experience
Work History
An Information Systems Specialist
MBTechnology
Bethesda, MD
11.2022 - Current
- Manage user access, including account setup and deactivation across multiple platforms.
- Partner with Operations to provide Tier 1 support for basic application troubleshooting, including access issues, common errors, and workflow questions; escalate advanced or compliance-related issues as appropriate.
- Support basic cybersecurity best practices, including MFA, password resets, phishing awareness, and escalation of potential security incidents.
- Participate in software testing, upgrades, and technology policy compliance.
- Maintain and support the Employee Portal hosted on Microsoft SharePoint.
- Assist with onboarding new properties and transitioning terminated or transferred properties.
- Provided initiatives to upgrade network security protocols, enhancing data protection measures.
- Collaborated with stakeholders to assess information systems needs and recommend solutions.
- Assisted IT infrastructure improvements that reduced downtime, enhancing business continuity efforts.
National Service – IT Support Staff
GHANA ARMED FORCES COMMAND AND STAFF COLLEGE
Burma Camp, Ghana
09.2020 - 09.2022
- Installing and configuring new applications.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Assist with troubleshooting issues and respond to user requests for service.
- Monitor antivirus software and updates and repair computers infected with spyware or viruses
- Support the IT team in providing user training to both staff and students of the college in basic software and hardware use.
- Key Achievement
- Provided mission-critical technical support within a high-military environment maintaining network uptime and hardware reliability.
Project Administrative Assistant
MAMA GRACE SUSU ENT/ DROMOR MICRO-CREDIT SERVICES
Accra, Central, Ghana
04.2016 - 08.2019
- Sourced, and requested quotes to place orders for approved hardware and software.
- Vetted and managed vendors needed to accomplish project goals.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Maximized system capabilities by studying technical applications and making recommendations.
- Assist with monthly and quarterly technology cost allocations and rebills to properties (e.g., Office 365 licensing and shared IT services)
- Assist with special projects and perform other duties as assigned.
IT Technician
INFOCUS PUBLIC RELATIONS CO LTD
Tesano, Accra, Ghana
02.2015 - 03.2016
- Monitor, triage, and resolve support tickets in the Core ticketing system; ensure timely follow-up and resolution.
- Identify recurring issues and trends and collaborate with the supervisor on corrective actions.
- Install, troubleshoot, and repair desktops, laptops, hardware, peripherals, and related equipment.
- Perform system setups for new hires and replacement equipment.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintain parts inventory and document service activity.
- Monitor remote IT health systems and escalate issues to the IT Director as needed.
Internship - IT Support Officer
CAPITAL BANK
Ghana, ACCRA
01.2011 - 06.2011
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Perform system setups for new hires and replacement equipment.
- Monitor, triage, and resolve support tickets in the Core ticketing system; ensure timely follow-up and resolution.
- Install, troubleshoot, and repair desktops, laptops, hardware, peripherals, and related equipment.
- Identify recurring issues and trends and collaborate with the supervisor on corrective actions.
- Maintain parts inventory and document service activity.
Education
BSc Hons - Business Computing and Information Systems
University of Wales
United Kingdom11-2012
International Advanced Diploma - Computer Studies
NCC Education (IPMC)
Great Britain01-2011
Associate of Science - Computer Studies
NCC Education (IPMC)
Great Britain01-2010
Skills
- Effective communicator, task oriented, critical thinking, and team player
- Prioritized task, meet deadlines, and pays attention to details
- Experienced in Structured Query Language (SQL), PHP, and javascript
- In-depth knowledge using Microsoft Excel, Access and PowerPoint
Timeline
An Information Systems Specialist
MBTechnology
11.2022 - Current
National Service – IT Support Staff
GHANA ARMED FORCES COMMAND AND STAFF COLLEGE
09.2020 - 09.2022
Project Administrative Assistant
MAMA GRACE SUSU ENT/ DROMOR MICRO-CREDIT SERVICES
04.2016 - 08.2019
IT Technician
INFOCUS PUBLIC RELATIONS CO LTD
02.2015 - 03.2016
Internship - IT Support Officer
CAPITAL BANK
01.2011 - 06.2011
BSc Hons - Business Computing and Information Systems
University of Wales
International Advanced Diploma - Computer Studies
NCC Education (IPMC)
Associate of Science - Computer Studies
NCC Education (IPMC)