TSUKASA OKASAKI
El Paso,TX
Summary
Proven expert in customer interaction optimization at Dish Network Corp, I leveraged critical thinking and a friendly, positive attitude to enhance business growth and customer satisfaction. Spearheaded cross-functional collaborations, resulting in top-tier performance metrics and innovative process improvements. Excelled in utilizing Google Sheets and AWS for data-driven decision-making and efficient project planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excelled in finding trends and issues and implementing resolutions in a timely matter to help the company both grow and maintain its goals.
Overview
5
5
years of professional experience
Work History
Customer Interaction Optimization Expert/Incubator
Dish Network Corp
06.2023 - Current
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Identified and resolved problems through root cause analysis and research.
- Generated reports detailing findings and recommendations.
Dish Wireless (BM, BI, RW)
Dish Network Corp
10.2021 - 06.2023
- Boost Mobile/Boost Infinite/Republic Wireless customer service
- Boost Mobile/Boost Infinite/Republic Wireless Tech Support
- Boost Mobile/Boost Infinite/Republic Wireless National Porting Center
- Helped launch Wireless for Dish
- Help create flows to better the experience for both the customers and agents
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
On Tech Smart Services
Dish Network Corp
01.2021 - 07.2021
- Enhanced user experience by addressing and resolving technical issues promptly.
- Organized and facilitated workshops to teach peers about trending technologies and industry best practices.
- Improved team productivity by implementing effective time management strategies during projects.
- Mentored new Teen Tech Members, providing guidance on program goals and expectations.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Launched department as first class for Dish in On Tech
- Helped create flows to have a better experience for both agents and customers
Outbound Department/Tech Support
Dish Network Corp
07.2020 - 01.2021
- Enhanced customer satisfaction by providing timely and efficient outboard motor repairs and maintenance.
- Consistently met or exceeded performance metrics, contributing to overall company growth and success.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Outbound customers to maintain the best customer experience
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Launched first outbound department for Dish as first class
- Help create and update flows to better the experience for both agents and customers
Customer Service Representative
Dish Network Corp
10.2019 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Alhambra High School
Alhambra, CA06.1996
Skills
Friendly, Positive Attitude
Customer Service
Project Planning
Data Entry
Critical Thinking
Troubleshooting
Multitasking Abilities
Written Communication
Microsoft Word
Microsoft Office
Problem-Solving
Time Management
Google Sheets
Google Docs
Google Forms
Google Email
Customer APP Wireless/Dish
Case Manager
ASAPP
AWS
Service Now
Telegence
Wavelo
Scout
DISC
Web Portal
Ericsson
VTM
Timeline
Customer Interaction Optimization Expert/Incubator
Dish Network Corp
06.2023 - Current
Dish Wireless (BM, BI, RW)
Dish Network Corp
10.2021 - 06.2023
On Tech Smart Services
Dish Network Corp
01.2021 - 07.2021
Outbound Department/Tech Support
Dish Network Corp
07.2020 - 01.2021
Customer Service Representative
Dish Network Corp
10.2019 - 07.2020
High School Diploma -
Alhambra High School
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