Juan Escarcega
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Interaction Optimization Expert position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Interaction Optimization Expert
DISH
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Service Representative
DISH
07.2019 - 06.2023
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
High School Diploma -
Burges High School
El Paso, TX07.2007
Skills
- Analytical Thinking
- Time Management
- Self-Directed
- Quality Assurance
- Data Entry
- Research
- Conflict Resolution
Accomplishments
- TIY site winner 2019
- Dish fall winner
- Contributed to winning JP Powers
- First wave Dish wireless launch team
- First Customer Interaction Optimization Expert in El Paso
Timeline
Customer Interaction Optimization Expert
DISH
06.2023 - Current
Customer Service Representative
DISH
07.2019 - 06.2023
High School Diploma -
Burges High School