Tsveta Chetashka
CadworksPlus
Stara Zagora
2
Languages
10
years of professional experience
Detail-oriented professional with experience in research, credit control, and technical support. Skilled in data analysis, reporting, and cross-functional collaboration. Known for improving process quality, resolving issues quickly, and keeping complex work organized and on schedule. Ready to support reliable business outcomes.
Work History
Researcher
2 Years 6 Months- Coordinated data collection, ensuring consistency, reliability, and compliance with survey protocols.
- Maintained research databases and source files for organized retrieval and traceable documentation.
- Collaborated with cross-functional teams to refine research and improve project outcomes.
- Mentored junior team members on research methods, documentation standards, and quality control.
- Gathered and organized information for research purposes.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
Credit Controller
9 Months- Managed accounts receivable portfolios, prioritizing overdue balances and maintaining accurate aging review.
- Negotiated payment arrangements with customers, resolving delinquent accounts while preserving client relationships.
- Reconciled cash allocations, unapplied receipts, and ledger discrepancies across billing records.
- Investigated billing disputes, coordinating with internal teams to accelerate issue resolution and collections.
- Prepared collection follow-ups, statements, and dunning notices using ERP and Excel reporting.
- Guided junior analysts on collections processes, reconciliation standards, and dispute management practices.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
Technical/software Support and Computer Analyst
1 Year 6 Months- Resolved hardware, software, and network issues through ticketing platforms and remote troubleshooting tools.
- Monitored incident queues to maintain service levels and prioritize urgent technical issues.
- Supported end users with application access, password resets, and configuration requests.
- Analyzed system errors to identify root causes and restore workstation performance quickly.
- Documented resolutions and escalation details to strengthen knowledge base accuracy.
- Coordinated with cross-functional teams to close complex cases and prevent recurring disruptions.
- Guided users through technical procedures and reinforced effective troubleshooting practices.
- Advised leadership on technology trends relevant to business goals, fostering innovation throughout the organization.
- Trained employees on new technologies, serving as a subject matter expert on various applications and tools.
- Provided technical support to end-users, resolving issues efficiently while maintaining a high level of customer satisfaction.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
Customer Support Champion With English
3 Months- Provided assistance to team members and customers in various situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information, and provided solutions to problems.
- Improved operations, and provided professional services and support in a dynamic work environment.
Agronomy Intern
5 Years 3 Months- Analyzed crop imagery to identify stress patterns and prioritize field intervention.
- Supported drone flight planning, mission setup, and georeferenced data collection for agronomy surveys.
- Coordinated field sampling workflows to improve data accuracy and reporting consistency.
- Collaborated with technical teams to refine remote-sensing processes and field survey procedures.
- Documented crop scouting findings, translating observations into actionable agronomy insights.
- Mentored junior interns on sampling protocols, drone safety, and field data handling.
- Conducted soil samples for analysis to determine future crop placement.
- Streamlined data collection processes, resulting in more accurate crop growth predictions.
- Provided training on best agronomic practices, including nutrient management, tillage techniques, and integrated pest management strategies.
- Conducted regular field inspections to assess crop health, identifying issues early to minimize losses.
- Improved crop yield by conducting soil analysis and recommending appropriate fertilizers.
- Assisted in developing sustainable farming practices for long-term agronomic success.
- Implemented precision agriculture technologies such as GPS-guided equipment and variable rate applications for optimal resource utilization across fields.
- Monitored weather patterns and provided timely recommendations for planting and harvesting activities, maximizing productivity.
- Trained agricultural technicians and farm laborers in new techniques for optimized crop management.
Education
High School Diploma
No Degree - Agronomy And Crop Science
Skills
Data organization
Research software
Documentation management
Data management
Solution quality assurance
Research methodology
Effective multitasking
Project management
Quality assurance
Problem-solving
Strong work ethic
Languages
Bulgarian
Native or Bilingual
English
Full Professional
Timeline
Researcher
CadworksPlus
04.2024 - CurrentRead More
Credit Controller
Sutherland
07.2023 - 04.2024Read More
Technical/software Support and Computer Analyst
Sutherland
01.2022 - 07.2023Read More
Customer Support Champion With English
Sutherland
09.2021 - 12.2021Read More
Agronomy Intern
ProDroneSys Ltd
06.2016 - 09.2021Read More
University of Agriculture
No Degree from Agronomy And Crop Science
Read More
Maksim Gorki Language School
High School Diploma
Read More