Talia Brex
Lake Worth
Summary
Compassionate and detail-oriented Admissions Coordinator with over 5 years of specialized experience in substance abuse and mental health services. Demonstrates the ability to cultivate strong relationships with clients and families, ensuring a supportive and effective recovery journey. Highly skilled in multitasking, training staff, and managing essential documentation while upholding exceptional organizational standards. Possesses a robust understanding of insurance processes and outstanding communication skills that enhance admissions efficiency and operational success, with a keen interest in pursuing growth opportunities to contribute to team and organizational achievements.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Harmony Health Group
West Palm Beach, FL
07.2023 - Current
- Manage the admissions process for substance abuse and mental health clients, successfully increasing admissions rates through proactive outreach and exceptional customer service.
- Facilitate open dialogue with clients and families, ensuring thorough understanding and commitment to the recovery journey.
- Organize and participate in staff training sessions, fostering a collaborative environment that enhances team effectiveness.
- Maintained detailed records and updated internal databases, ensuring a data-driven approach to enhance service delivery.
- Analyzed performance metrics to ensure conversion rate remained above 75% from diverse platforms during branded and business development call campaigns.
Admissions Coordinator
Psyclarity Health
Saugus, MA
12.2021 - 07.2023
- Conducted regular assessments with clients to obtain important information to set them up for success.
- Provided guidance and support to clients on their journey towards recovery.
- Advised families on how best to support their loved ones who are struggling with mental illness prior to admission.
- Implemented improvements in application tracking system, enhancing data accuracy and retrieval efficiency.
Admissions Coordinator
Zinnia Health
Delray Beach, Florida
12.2019 - 12.2021
- Answered and responded to multiple chat platforms in a timely manner, and gathered information.
- Facilitated pre-admission criteria for the next representative, as well as building trust and rapport.
- Consistently exceeded conversion goals set forth by management each month.
Education
High School Diploma -
Monmouth University
West Long Branch, NJ01-2014
Skills
- Strong interpersonal skills
- Establishing trust and rapport with clients and their families, resulting in enhanced understanding and support throughout the recovery process
- Proven admissions track record
- Demonstrating high rates of successful openings and closings of calls, efficiently navigating the admissions process to secure timely placements
- Efficiency improvement
- Overseeing team projects and facilitating training on various platforms, ensuring that staff are equipped with the necessary tools and resources for success
- Insurance Knowledge
- Leveraging in-depth knowledge of insurance protocols and policies to guide clients through their coverage options, minimizing barriers to care
- Multitasking & Organization
- Highly skilled in managing multiple projects simultaneously, while maintaining meticulous records and documentation to support service delivery
Timeline
Admissions Coordinator
Harmony Health Group
07.2023 - Current
Admissions Coordinator
Psyclarity Health
12.2021 - 07.2023
Admissions Coordinator
Zinnia Health
12.2019 - 12.2021
High School Diploma -
Monmouth University