Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tucker Bartsch

Covington,KY

Summary

Dedicated and customer-focused professional with a proven track record in customer service and technical support. Seeking a remote customer service position to leverage my skills and experience in delivering exceptional customer experiences while contributing to the success of a dynamic organization.

Overview

8
8
years of professional experience

Work History

Customer Service Account Manager Intern

Microsoft
08.2023 - Current
  • Collaborated with cross-functional teams to ensure seamless communication and resolution of customer issues.
  • Assisted in managing key client accounts, addressing inquiries, and providing timely solutions to enhance customer satisfaction.
  • Conducted product demonstrations and training sessions to educate clients on Microsoft products and services.

Bar Manager

Greenhouse Bar
01.2021 - 11.2023
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized customer service by training staff, overseeing operations, and resolving any periodic issues.
  • Maintained and tracked proper stocking levels while scouting and onboarding new products to staff.

Logic Pro Support Technician

Apple
11.2015 - 03.2021
  • Provided technical support and troubleshooting assistance for Logic Pro software, addressing customer inquiries via phone, email, and chat.
  • Resolved complex technical issues and escalated cases to the appropriate teams when necessary, ensuring prompt resolution.
  • Collaborated with the product development team to communicate customer feedback and contribute to product improvements.

Education

Associate of Arts - English Literature

University of Cincinnati
Cincinnati, OH
04.2015

Skills

  • Conflict Resolution
  • Product and service knowledge
  • Calm and Professional Under Pressure
  • Multi-line phone talent
  • Conflict Mediation
  • Problem Resolution

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Account Manager Intern

Microsoft
08.2023 - Current

Bar Manager

Greenhouse Bar
01.2021 - 11.2023

Logic Pro Support Technician

Apple
11.2015 - 03.2021

Associate of Arts - English Literature

University of Cincinnati

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Tucker Bartsch