Summary
Overview
Work History
Education
Skills
Timeline
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Tucker Buffington

Hamburg

Summary

Dynamic professional with a proven track record at Progressive, excelling in claims investigation and timely settlements. Adept at enhancing customer satisfaction through effective communication and dispute resolution. Recognized for managing high-volume claims while maintaining quality standards, demonstrating strong analytical skills and a commitment to positive outcomes.

Overview

6
6
years of professional experience

Work History

Claims Generalist Associate

Progressive
04.2024 - Current
  • Negotiated fair settlements with policyholders, effectively resolving disputes and ensuring positive outcomes for all parties involved.
  • Improved customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.
  • Managed high-volume inventory while consistently meeting deadlines and maintaining quality standards for claim submissions.

Assistant Store Manager

Sherwin-Williams
10.2023 - 04.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Assistant Branch Manager

Enterprise Rent-A-Car
05.2019 - 10.2023
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

Bachelor of Arts - Comprehensive History

Edinboro University of Pennsylvania
Edinboro, PA
05-2019

Skills

  • Claims investigation
  • Claims processing
  • Insurance regulations
  • Timely settlements

Timeline

Claims Generalist Associate

Progressive
04.2024 - Current

Assistant Store Manager

Sherwin-Williams
10.2023 - 04.2024

Assistant Branch Manager

Enterprise Rent-A-Car
05.2019 - 10.2023

Bachelor of Arts - Comprehensive History

Edinboro University of Pennsylvania

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Tucker Buffington