Tucker Cobb
Stevens Point
Summary
I am a strong willed college softmore with over 7 years of customer service and job experience. I am searching for a life long and rewarding career where I can expand my knowledge and leadership skills.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
09.2023 - Current
- Delivered exceptional customer service by addressing customer questions and resolving problems with efficiency.
- Assisted customers in product selection, improving satisfaction and loyalty.
- Managed order processing and inventory levels to ensure timely service and delivery.
- Collaborated with team members to improve store operations and customer experiences.
- Implemented the best practices for maintaining a clean, organized workspace for maximum efficiency.
- Utilizing teamwork and communication skills to increase efficiency.
Sales Associate
Ace Hardware
07.2018 - 08.2023
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on company policies and customer service protocols.
- Collaborated with team to streamline processes, enhancing overall service delivery and client satisfaction.
- Implemented best practices for handling escalated customer complaints, resulting in improved resolution rates and client retention.
Education
Bachelor of Science - Business Management
University of Wisconsin, Stevens Point
Stevens Point, WI05-2028
High School Diploma -
Marshall Public Schools
Marshall, WI05-2024
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Complaint handling
- Problem resolution
- Complaint resolution
- Customer order management
- Senior leadership support
Timeline
Customer Service Specialist
Sherwin-Williams
09.2023 - Current
Sales Associate
Ace Hardware
07.2018 - 08.2023
Bachelor of Science - Business Management
University of Wisconsin, Stevens Point
High School Diploma -
Marshall Public Schools