Tucker Howard Gilliland
Columbus,WI
Summary
Professional guide with solid experience in leading and educating diverse groups. Strong ability to adapt to changing environments while maintaining focus on team collaboration and achieving goals. Possesses excellent communication, problem-solving, and organizational skills, along with deep understanding of goal tending and goal gear history. Known for reliability and flexibility, consistently delivering impactful experiences.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Care Guide – Inside Sales
Trek Bicycle Corporation
Waterloo, Wisconsin
10.2021 - Current
- Establish long lasting customer relationships & provide education on premium products and services
- Organize & maintain orders to improve overall functionality, track orders, resolve customer & logistic issues
- Help North American retailers maintain margins on products, facilitate orders within their credit lines, and coordinate current pricing updates
- Upholding company policy while addressing customers’ needs & satisfaction
- Finding out of box solutions to help shops optimize business while maintaining incredible hospitality
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Service Desk Associate and Head Cashier
The Home Depot
Lansing, MI
02.2021 - 10.2021
- Establish customer relationships & provide education on premium products that fit home improvement needs
- Organize & maintain orders to improve overall functionality, track orders, resolve customer & logistic issues
- Perform returns & exchanges upholding company policy while addressing customers’ needs & satisfaction
- Handle cash, maintain cash registers & Credit Card machines
- Monitor daily staffing for check out lanes and self checkouts
Sales Associate
American Cycle and Fitness
Okemos, MI
05.2017 - 10.2021
- Built long-term customer relationships providing premium cycling products & maintenance knowledge
- Organized sales floor to improve overall functionality, locked & closed store each day
- Handled cash, ran & maintained cash registers & Credit Card machines
Sales Professional
LaFontaine Automotive Group Chrysler Dodge Jeep Ram and Fiat
Lansing, MI
09.2019 - 01.2021
- Built long-term customer relationships providing premium vehicles for individualized transportation needs
- Maintained product expertise across of all vehicle brands, trim levels & infotainment center operations
- Calculated monthly payment options per loan term, down payments, taxes & finance charges
- Taught customers knowledge of auto finance, interest rates, credit reports & term lengths
- Calculated job ratings, payload, tongue weight, curb weight for trucks & commercial vehicles
- Organized vehicle inventory lot to improve overall functionality & efficiency
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
Education
Michigan State University - Economics
Michigan State University
East Lansing, MI 08.2013 - 05.2019
Skills
- Microsoft Office
- Excel
- PowerPoint
- Word
- Creating & maintaining customer relationships
- Public Speaking
Accomplishments
- Most Improved Player, New Mexico Renegades, Junior A Hockey Team
- KLAA Scholar Athlete & Varsity Letter: Ice Hockey
Activities
- US Marines, Task Force Albuquerque Toys for Tots 12/2012&2013
- Board member of Madison Rec Hockey
- Youth Goalie Coach
Timeline
Customer Care Guide – Inside Sales
Trek Bicycle Corporation
10.2021 - Current
Service Desk Associate and Head Cashier
The Home Depot
02.2021 - 10.2021
Sales Professional
LaFontaine Automotive Group Chrysler Dodge Jeep Ram and Fiat
09.2019 - 01.2021
Sales Associate
American Cycle and Fitness
05.2017 - 10.2021
Michigan State University - Economics
Michigan State University
08.2013 - 05.2019
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