Tucker Potts
Olive Branch
Summary
Dynamic Shift Manager at Georgia Blue with a proven track record in crisis management and customer service. Skilled in programming and debugging, I excelled in training staff and enhancing operational efficiency, ensuring exceptional guest experiences during peak hours. Committed to fostering teamwork and delivering high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shift Manager
Georgia Blue
Southaven
06.2025 - Current
- Supervise daily front-of-house operations, ensuring smooth service during high-volume shifts.
- Train and coach new servers, hosts, and bartenders on service standards and restaurant procedures.
- Lead preshift meetings to communicate specials, goals and service expectations.
- Oversaw cash handling, register counts, and end of day finances.
Server
Georgia Blue
Southaven
06.2024 - 06.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated relationships with regular customers.
- Used slow periods to restock supplies and maintain efficiency.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lifeguard
YMCA
Northbrook
10.2023 - 05.2025
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Software Developer Intern
Envase Technologies
Henderson
05.2022 - 08.2022
- Monitored system performance and identified and resolved software issues.
- Participated in daily meetings to facilitate discussion of strategies, solutions, and improvements.
- Tested high-quality technical implementations to meet design requirements.
Lead Lifeguard
YMCA
Olive Branch
05.2019 - 07.2021
- Cautioned swimmers regarding unsafe practices or safety hazards.
- Instructed participants in swimming, providing safety precaution information.
- Oriented new lifeguards on job duties and responsibilities, scheduling shifts and providing frequent feedback.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Arts (B.A.) - Computer Science
Lake Forest College
Lake Forest, IL, US05.2025
Skills
- Crisis management
- Customer service
- Programming
- Debugging and troubleshooting
- Web development
- Machine learning
- API integration
- Object-oriented programming
Affiliations
Competitive Athlete 2014-2025
Timeline
Shift Manager
Georgia Blue
06.2025 - Current
Server
Georgia Blue
06.2024 - 06.2025
Lifeguard
YMCA
10.2023 - 05.2025
Software Developer Intern
Envase Technologies
05.2022 - 08.2022
Lead Lifeguard
YMCA
05.2019 - 07.2021
Bachelor of Arts (B.A.) - Computer Science
Lake Forest College