Gabriel Thomas
Lima
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Passionate about everything done.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Manager
AutoZone
Mansfield
08.2025 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Assisted customers with product inquiries and provided excellent service.
- Maintained inventory levels and organized stockroom for efficiency.
- Implemented merchandising strategies to enhance product visibility in-store.
- Monitored cash register operations and addressed discrepancies promptly.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Reviewed financial statements to meet targets during shift.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Maintained cleanliness and organization of work area.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Observed and monitored utilization of equipment.
Shift Leader
Culver's Restaurant
Ontario
03.2024 - 04.2025
- Supervised team members during shifts to ensure efficient service delivery.
- Trained new employees on restaurant policies and customer service standards.
- Managed inventory levels to maintain stock of food and supplies.
- Ensured compliance with health and safety regulations in food preparation areas.
- Assisted customers with menu selections and addressed any concerns promptly.
- Implemented operational procedures to enhance service speed and quality.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Assessed reports and adjusted workflows to realign with targets.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted in the development and implementation of new operational procedures.
- Monitored and maintained equipment to ensure operational efficiency.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Delegated work to staff, setting priorities and goals.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Crew Member
Taco Bell
Mansfield
07.2023 - 03.2024
- Prepared food items according to restaurant standards and specifications.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new crew members on operational procedures.
- Followed safety and sanitation guidelines to uphold food quality standards.
- Stocked supplies and ingredients to support daily operations effectively.
- Engaged with customers to provide friendly and attentive service experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Ohio Virtual Academy
Mansfield, OhioSkills
- Inventory management
- Cash handling
- Quality assurance
- Team leadership
- Customer service
- Staff training
- Performance monitoring
- Process improvement
- Performance reviewing
- Workplace safety
- Operational efficiency
- Shift leadership
- Team building
- Tech-Savvy
- Reporting and documenting
- Flexible schedule
- Inventory controls
- Training and mentoring
- Employee training
- Safety compliance
- Shift checklists
- Compliance
- Hiring and recruiting
- Punctual and reliable
- Communication skills
- Staff training and onboarding
- Interpersonal skills
- Equipment troubleshooting
- Documentation and reporting
- Opening and closing procedures
- Schedule management
- Operations management
- Team development
- Mentoring and coaching
- Relationship building
- Problem assessment
- Decision-making
- Handling customer complaints
- Accurate money handling
- Verbal and written communication
- Policy administration
- Inventory control
- Change management
- Production line collaboration
- Analytical skills
- Labor estimation
- Safety management
- Equipment maintenance
- Crisis management
- Multitasking capacity
- Continuous improvement
- Budget adherence
- Workflow optimization
- Management information systems
- Technical understanding
- Assigning work
Timeline
Shift Manager
AutoZone
08.2025 - Current
Shift Leader
Culver's Restaurant
03.2024 - 04.2025
Crew Member
Taco Bell
07.2023 - 03.2024
Ohio Virtual Academy