Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tucker Stewart

Monmouth,ME

Summary

Proactive and meticulous Manager with over 15 years of experience in Food and Customer Service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Digital Team Lead

Walmart
04.2023 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed a team of 30-40 people per day, with a total team size of 50-60 people.

Digital Personal Shopper

Walmart
07.2022 - 04.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Regularly exceeded target goals of 100 items per hour picked, and parking lot wait times of under 4 minutes per order.

Merchandiser

PepsiCo
03.2022 - 07.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.

Manager

Monmouth General Store
09.2021 - 02.2022
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Prepped food for daily food service.
  • Sanitized and cleaned counters, shelves, floors and food service equipment.
  • Provided food service training and professional development opportunities for employees.
  • Monitored food service areas by checking holding temperatures and appearance.
  • Ordered supplies, created purchase orders and entered orders into inventory.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Crew Member

Monmouth General Store
04.2007 - 09.2021
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.


Cast Member, College Program

Walt Disney World Parks And Resorts
08.2006 - 01.2007
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Maintained excellent customer service and positive attitude.
  • Counted money and made change for customers.
  • Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.

Education

High School Diploma - undefined

Poland Regional High School
Poland, ME
06.2004

Skills

  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Business planning
  • Verbal and written communication
  • Quality control
  • Operations management
  • Workplace safety
  • Employee training
  • Coaching and mentoring
  • Conflict resolution

Certification

ServSafe Management Certified, 01/2021 - 1/2025

Timeline

Digital Team Lead

Walmart
04.2023 - Current

Digital Personal Shopper

Walmart
07.2022 - 04.2023

Merchandiser

PepsiCo
03.2022 - 07.2022

Manager

Monmouth General Store
09.2021 - 02.2022

Crew Member

Monmouth General Store
04.2007 - 09.2021

Cast Member, College Program

Walt Disney World Parks And Resorts
08.2006 - 01.2007

High School Diploma - undefined

Poland Regional High School

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Tucker Stewart