Tue Nguyen
Albuquerque
Summary
Dynamic Surveillance Manager with extensive experience in Casino operations, excelling in incident analysis and team leadership. Proven track record in enhancing security measures and optimizing surveillance operations, resulting in improved compliance and reduced operational costs. Skilled in investigative techniques and fostering teamwork among diverse personnel.
Overview
8
8
years of professional experience
Work History
Surveillance Manager
San Felipe Pueblo Gaming Regulatory Agency
02.2024 - 03.2025
- Monitored gaming operations to ensure compliance with regulatory standards and internal policies.
- Conducted regular inspections of surveillance equipment for optimal functionality and performance.
- Developed training materials for staff on surveillance protocols and best practices.
- Assisted in incident investigations by analyzing video footage and compiling detailed reports.
- Collaborated with law enforcement agencies to enhance security measures and response strategies.
- Implemented system enhancements to improve surveillance coverage and monitoring effectiveness.
- Supervised daily operations of surveillance team, fostering a culture of accountability and precision.
- Evaluated emerging technologies to recommend upgrades for existing surveillance systems and processes.
- Reviewed incidents thoroughly, analyzing available footage to determine root causes and implement preventive measures moving forward.
- Optimized resource allocation by effectively scheduling staff according to peak hours, special events, or identified vulnerabilities.
- Developed comprehensive training programs for surveillance staff, ensuring consistent performance standards across the team.
- Streamlined surveillance operations with the integration of cutting-edge technology and software solutions.
- Evaluated employee performance regularly, identifying opportunities for growth and delivering constructive feedback when necessary.
- Spearheaded initiatives aimed at reducing operational costs while maintaining high levels of security coverage throughout the property.
- Assisted law enforcement agencies in investigations related to casino activities, providing essential information and support when needed.
- Initiated periodic upgrades of surveillance equipment, ensuring that the casino''s security capabilities remained up-to-date and effective.
- Ensured compliance with regulatory requirements by maintaining thorough documentation and accurate reporting procedures.
- Managed a diverse team of surveillance professionals, fostering an atmosphere of teamwork and continuous improvement.
- Lead a team of up to 25 personnel as the department head.
Surveillance Supervisor
Isleta Casino & Resort
03.2017 - 02.2024
- Monitored surveillance systems to ensure safety and security compliance
- Trained staff on proper use of surveillance equipment and protocols
- Conducted regular inspections of surveillance footage for identifying potential security threats
- Coordinated responses to incidents, ensuring timely reporting to management
- Analyzed incident reports to identify trends and recommend preventative measures
Education
No Degree -
Maple Woods Community College
Kansas City, MOHigh School Diploma -
Winnetonka
Kansas City, MOSkills
- Investigative techniques
- Incident analysis
- Accurate incident reporting
- Suspicious activity monitoring
- Problem-solving
- Team building
- Emergency response and management
- Staff leadership
- Threat assessment
Violation identification
Teamwork
Time management
Languages
English
Native or Bilingual
Vietnamese
Elementary
Timeline
Surveillance Manager
San Felipe Pueblo Gaming Regulatory Agency
02.2024 - 03.2025
Surveillance Supervisor
Isleta Casino & Resort
03.2017 - 02.2024
No Degree -
Maple Woods Community College
High School Diploma -
Winnetonka