Tuesday Grundstrom
Bloomington ,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
5
5
years of professional experience
Work History
Client Care Coordinator
Pet Crossing Animal Hospital And Dental Clinic
08.2022 - 08.2023
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Successfully managed and submitted all insurance claims and records for patients.
Sales Associate
Nordstrom
04.2021 - 08.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained high levels of product knowledge and solutions to convert casual shoppers into customers and became #1 sales associate in department
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently sold over $25,000 every bi-weekly pay period
Social Media Marketing Intern
Enthusiastic Woman Podcast
05.2019 - 01.2022
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Contributed to mock-ups, email campaigns and social media content.
- Responded to comments, posts and questions from various channels.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Supported creation of You-Tube channel for web-casting of the podcast.
- Effectively communicated with customers about upcoming events, promotions, and giveaways to increase engagement.
Floor Manager
Altar'd State
02.2021 - 04.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams
Administrative Assistant
Minneapolis Public Schools
08.2018 - 03.2020
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Provided detailed information about available services.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Washburn Senior High School
Minneapolis, MN06.2021
Skills
Timeline
Client Care Coordinator
Pet Crossing Animal Hospital And Dental Clinic
08.2022 - 08.2023
Sales Associate
Nordstrom
04.2021 - 08.2022
Floor Manager
Altar'd State
02.2021 - 04.2021
Social Media Marketing Intern
Enthusiastic Woman Podcast
05.2019 - 01.2022
Administrative Assistant
Minneapolis Public Schools
08.2018 - 03.2020
High School Diploma -
Washburn Senior High School
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