Results-driven professional with expertise in online order fulfillment, payment processing, and customer satisfaction. Proven ability to enhance delivery efficiency and resolve order discrepancies, contributing to exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Online Shopper
Walmart
Washington, IN
05.2023 - Current
Managed online order fulfillment processes to ensure timely delivery of customer orders.
Optimized product selection and inventory management using Walmart's digital systems.
Trained new team members on best practices for online shopping procedures and tools.
Enhanced customer satisfaction by resolving issues related to order discrepancies and returns.
KDP Author
Amazon
Remote
06.2021 - 03.2023
Crafted engaging narratives that resonated with diverse audiences across multiple genres.
Conducted thorough research to enhance story authenticity and character development.
Collaborated with editors and marketing teams to optimize book visibility and sales strategies.
Developed a strong author brand through social media engagement and reader interaction.
Team Member
Long John Silver's
Vincennes, IN
08.2017 - 05.2021
Assisted in food preparation and cooking, ensuring adherence to safety and quality standards.
Delivered exceptional customer service, addressing inquiries and resolving complaints promptly.
Maintained cleanliness of dining area, contributing to positive guest experiences and compliance with health regulations.
Operated point-of-sale system efficiently, processing transactions accurately for a smooth checkout experience.