Tuknoemei Berry
Goodyear,AZ
Summary
Office support professional with experience in onboarding, medical records, and customer service. Handles data entry, document management, compliance checks, and confidential information with accuracy while communicating clearly with internal teams, patients, and customers.
Overview
5
5
years of professional experience
Work History
Onboarding Administrator
Populus Group
Goodyear, Arizona (Remote)
05.2026 - Current
- Processed onboarding paperwork for contractors, ensuring timely integration into workforce placements.
- Reviewed documents for compliance with Populus Group procedures to maintain operational standards.
- Communicated status updates with internal teams and external partners.
- Created presentations with Microsoft PowerPoint to support management team decision-making.
- Updated databases with new employee information, job changes and terminations.
Medical Records Clerk
Cardiac Solutions
Sun City, AZ
01.2025 - 10.2025
- Processed incoming medical records requests efficiently, facilitating timely access for healthcare providers.
- Updated patient files with current medical information to ensure accuracy and compliance.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Scanned paper records into digital format, improving accessibility and preservation of patient information.
- Maintained a secure filing system for confidential documents.
Client Service Representative
Optima Medical Centers
Peoria , AZ
05.2023 - 12.2024
- Resolved customer inquiries and complaints through phone, email, and other channels, enhancing customer experience and loyalty.
- Answered incoming calls from customers, addressing billing inquiries, technical issues, and product concerns to ensure customer satisfaction.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Scheduled and confirmed appointments based on customer availability, optimizing service delivery and customer engagement.
Account Support Manager (Remote)
Blucora Inc.
Los Angeles, CA
11.2021 - 01.2023
- Contributed to product development by providing insights from customer feedback and suggestions.
- Displayed professionalism while resolving challenging customer interactions.
- Utilized multiple software programs to access customer accounts, troubleshoot issues, and manage billing inquiries.
- Updated customer records in the system through accurate data entry.
Education
High School Diploma -
Fairfax High School
Los Angeles, CA06-2012
Skills
- Onboarding processes
- Database management
- Document management
- Training materials development
- Attention to detail
- Problem solving
- Interpersonal communication
Timeline
Onboarding Administrator
Populus Group
05.2026 - Current
Medical Records Clerk
Cardiac Solutions
01.2025 - 10.2025
Client Service Representative
Optima Medical Centers
05.2023 - 12.2024
Account Support Manager (Remote)
Blucora Inc.
11.2021 - 01.2023
High School Diploma -
Fairfax High School