SHAUNAYE BROWN
FLORIDA,US
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results and detailed-oriented HR Specialist with proven success in improving operations and solving problems. Highly effective communicator excelling at building relationships across organizational levels. Possesses strong customer service orientation while maintaining high level of integrity and confidentiality. Working knowledge of HR policies, procedures, and consistently prioritizes workload to complete assigned deliverables within allocated time. Self-motivated HR Professional who independently solves problems and effective communicator excelling at building relationships across organizational levels who is ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Onboarding Administrator
HCA Healthcare
10.2022 - Current
- Work daily onboarding report to ensure candidates are being managed through onboarding process to meet expected SLAs
- Coordinate changes of start date with HR Operations Center and HR Business Partner
- Provide customer service and support to HR colleagues and candidates through management of candidate’s onboarding process
- Perform administrative and transactional activities to support onboarding goals which includes but not limited to initiating pre-employment screenings as applicable, completing consent forms, background checks, drug screens, sending correspondence to candidates, following up on new hire paperwork and confirming candidates to ensure planned start date is achieved.
HR Specialist
Comcast
12.2021 - Current
- Serve as Central HR point-of-contact for all Comcast employees across country
- Provide consultation to domestic and international Company Employees, People
- Leaders & Human Resources Professionals
- Support HR Business Processes, Policies, Compensation, Recruitment, Human
- Capital Management, Security, Reporting, Leave of Absence, Learning, etc
- Collaborate with internal and external teams on escalated and/or complex matters:
- HR Service Delivery, Centers of Excellence, and local Business Partners to deliver conflict resolution, alleviate problems and interpret policies and procedures
HIM Specialist
HCA Healthcare
03.2013 - 10.2022
- Retrieved medical records and loose documentation from ancillary departments and nursing units, prepping, scanning and indexing documents into HPF/MPF or E.H.R and performing quality checks of documents scanned
- Facilitated retrieval and printing of medical records from storage, archival and record retention of documents and/or other Alternate Media
- Performed release of information (ROI) requests, involving interaction with customers in person or over phone and giving instruction, ensuring validity
and authorization of request
Customer Experience Associate
Comcast
08.2020 - 12.2021
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
- Handled various call types of customer inquiries, which include but not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being strong advocate for customers
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Worked with cross-functional teams and diverse group of colleagues to achieve team goals and meet customer needs.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Work Order Management
Comcast
05.2019 - 08.2020
- Completed opening tasks, which included staff scheduling, task assignment, delegation, quality checks
- Maintained knowledge of new product offerings and changes for order provisioning processes
- Routed scheduled work to appropriate field personnel by utilizing designated workforce management systems or software
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Used company technology, support tools, and contact systems to fullest potential and as outlined by established business processes/protocol
Sales Consultant
Comcast
12.2015 - 05.2019
- Performed on-boarding of new hires, provided training on systems, workplace policies, and procedures
- Provided customers with strong understanding of products and services and maximized customer experience
- Met or exceeded sales quotas in accountability-based culture, manage store inventory, process equipment transactions
- Handled variety of general clerical and administrative work (cash audits, inventory, scheduling, equipment orders, marketing communication fulfillment)
Education
Master of Arts - Organizational Management
2021
Master of Arts - Human Resources Management
2020
Skills
- Effective Time Management
- Adaptability
- Customer Service
- Microsoft Office (Word, Excel,Teams, Outlook)
- Strong Communication Skills
- Highly Organized
- Conflict and Dispute Resolution
- Employee Experience
- Case Management
- ATS
- Consulting
- HRIS
- Critical thinking and problem solving
- Compensation and Benefits
- File and Records Management
- Wages and Salary
- Training and Development
- Employee Onboarding
- Human Resources Services
- Complaint Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Onboarding Administrator - HCA Healthcare
10.2022 - Current
HR Specialist - Comcast
12.2021 - Current
Customer Experience Associate - Comcast
08.2020 - 12.2021
Work Order Management - Comcast
05.2019 - 08.2020
Sales Consultant - Comcast
12.2015 - 05.2019
HIM Specialist - HCA Healthcare
03.2013 - 10.2022
The University of Arizona Global Campus - Master of Arts, Organizational Management
Ashford University - Master of Arts, Human Resources Management
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