Tumisang Agatha Mosweu
Guest Services
Winter Garden,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
1
1
Language
Work History
CULTURAL REPRESENTATIVE – RESTAURANT HOSTESS
WALT DISNEY WORLD ORLANDO
11.2023 - Current
- Greeting customers as they enter the restaurant and escorting them to their tables
- Answering phone calls and making reservations
- Monitoring restaurant activity to determine seating and dining flow
- Giving menus to customers and showing them to their seats.
- Assisting various restaurant staff when necessary.
GUEST RELATIONS OFFICER
DESERT & DELTA SAFARIS – CHOBE GAME LODGE – 5* LODGE
03.2023 - 10.2023
- Schedule guest’s daily activities
- Greeting guests upon arrival and making them feel welcomed
- Processing payments, reservations, and cancellations
- Handle guests complains.
- Providing information and concierge services to guests
- Update guests about their travel arrangements to their next destinations.
MEET & GREET OFFICER
DESERT & DELTA SAFARIS – HEAD OFFICE
06.2022 - 03.2023
- Welcoming guests at the airport - arrivals & departures
- Assisting the guests with airport check-in.
- Compile reports about the guests stay at the DDS camps/lodges.
PERSONAL ASSISTANT/ RECEPTIONIST
POWER GATE
04.2020 - 10.2021
- Greet and welcome guests.
- Update and schedule meetings for the Director.
- Intermediary between the director and the internal and external clients
- Answer and screen calls.
SALES AND RESERVATIONS OFFICER
MOKOLODI NATURE RESERVE
11.2017 - 03.2020
- RESPONSIBILITIES PERFORMED INCLUDE BUT NOT LIMITED TO;
- Always maintain a high standard of personal appearance and hygiene following company guidelines.
- Selling chalets and activities
- Booking accommodation using laid down policies and ensuring that it is guaranteed.
- Assisting with direct marketing initiatives and promotional activities
- Ensuring that all bookings are responded to the same day in a formal and courteous manner.
- Maintaining an accurate filling system for all correspondence.
- Compile reports: weekly statistics, tourism levy report, database.
- And any other duties assigned by management.
BANQUETING COORDINATOR & GUEST RELATIONS OFFICER
CRESTA RILYES HOTEL– 3* HOTEL
05.2016 - 08.2017
- Responsibilities performed include but not limited to (BANQUETING):
- Developing, organizing, planning, and promoting a range of large-scale event
- Reviewing and sourcing the locations where the event is to be held.
- Taking bookings and obtaining written confirmation
- Making sure the event runs smoothly, efficiently and handle any crisis that may come up, Conducting a follow-up analysis of events.
- Maintaining an inventory of facility and equipment used
- Building good client relationships
- Sending out accurate client contracts and ensuring they are signed and returned within appropriate deadlines.
- Meeting clients to work out event details and plan with the client.
- Responsibilities performed include but not limited to (GUEST RELATIONS):
- Welcoming guests in a professional manner (meet and greet)
- Dealing with customer complaints and issues
- Handling cash and end of day checking
- Assisting with direct marketing initiatives and promotional activities
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
CULTURAL REPRESENTATIVE
WALT DISNEY WORLD ORLANDO
04.2015 - 05.2016
- Greeting customers as they enter the restaurant and escorting them to their tables
- Answering phone calls and making reservations
- Monitoring restaurant activity to determine seating and dining flow
- Giving menus to customers and showing them to their seats.
- Assisting various restaurant staff when necessary.
RESERVATIONIST
CRESTA MOWANA RESORT & SPA – 5* HOTEL
06.2013 - 04.2015
- Always maintain a high standard of personal appearance and hygiene following company guidelines.
- Selling rooms, banqueting and food and beverage facilities to the customers calling in on the sales office
- Booking accommodation using laid down policies and ensuring that it is guaranteed.
- Ensuring that all bookings are responded to the same day in a formal and courteous manner.
- Maintaining an accurate filling system for all correspondence.
- And any other duties assigned by management.
RECEPTIONIST
GABORONE HOTEL
3 2013
- Responsibilities performed include but not limited to:
- Greeting customers as they enter the establishment and helping.
- Check the booking of the client and give pertaining information.
- Handling the customer and the support staff.
- Doing necessary financial transactions to ensure that payments are collected and barriers to financial transactions are resolved.
- Always being at the guest service to make their stay a memorable one.
- Handling incoming calls and relaying messages to the client.
- Administration, filling as such.
- Keeping accounts of the funds from other departments of the hotel.
- And sometimes making reservations over the phone and dealing with booking cancellations.
Education
Certificate - Certificate in Travel And Tourism
Maun Technical College
Maun,Botswana 05.2001 -
Skills
- Concierge services
- Customer Service
- Flexible Schedule
- Reservation Management System
- Guest Orientation
- Computer Skills
- Guest Registration
- Phone and Email Etiquette
- Multitasking Abilities
- Professionalism
- Interpersonal Communication
- Cross-cultural sensitivity
Special Hobbies Interests
- Community involvement
- Travelling
- Table tennis
References
- Ms Jen, Restaurant leader, Walt Disney world – Jiko Restaurant, +14074541132
- Vivian Tshukudu, Environmental Manager, Chobe Game Lodge – Desert & Delta Safaris, +26775979423
- Michelle Odumetse, Assistant Marketing Manager, Desert & Delta Safaris – Head Office, 72730051
- Wame Masike, Sales Manager, Cresta hotels, +26771508715
- Dennis Ramokgau, Park Manager, Mokolodi Nature Reserve, +2673161955/6
Timeline
CULTURAL REPRESENTATIVE – RESTAURANT HOSTESS
WALT DISNEY WORLD ORLANDO
11.2023 - Current
GUEST RELATIONS OFFICER
DESERT & DELTA SAFARIS – CHOBE GAME LODGE – 5* LODGE
03.2023 - 10.2023
MEET & GREET OFFICER
DESERT & DELTA SAFARIS – HEAD OFFICE
06.2022 - 03.2023
PERSONAL ASSISTANT/ RECEPTIONIST
POWER GATE
04.2020 - 10.2021
SALES AND RESERVATIONS OFFICER
MOKOLODI NATURE RESERVE
11.2017 - 03.2020
BANQUETING COORDINATOR & GUEST RELATIONS OFFICER
CRESTA RILYES HOTEL– 3* HOTEL
05.2016 - 08.2017
CULTURAL REPRESENTATIVE
WALT DISNEY WORLD ORLANDO
04.2015 - 05.2016
RESERVATIONIST
CRESTA MOWANA RESORT & SPA – 5* HOTEL
06.2013 - 04.2015
Certificate - Certificate in Travel And Tourism
Maun Technical College
05.2001 -
RECEPTIONIST
GABORONE HOTEL
3 2013
Similar Profiles
Phillip RobinsonPhillip Robinson
Culinary Intern at Walt Disney World Orlando FloridaCulinary Intern at Walt Disney World Orlando Florida
Lisette Josefina Carrillo MorinLisette Josefina Carrillo Morin
Pastry Precook at Hospitality staffing solution: Four Season Orlando Walt Disney World ResortPastry Precook at Hospitality staffing solution: Four Season Orlando Walt Disney World Resort
Khristina AndersonKhristina Anderson
In-Room Dining Coordinator/On-Call Hostess at Four Seasons Resort Orlando at Walt Disney World®In-Room Dining Coordinator/On-Call Hostess at Four Seasons Resort Orlando at Walt Disney World®