Tunisha Agazie
San Leandro,CA
Summary
To obtain a position with a reputable company that offers opportunities for growth and advancement where I can utilize my competitive spirit and high energy.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in a customer service role.
Overview
1
1
Certification
Work History
Customer Service Agent
Southwest Airlines
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked effectively in fast-paced environments.
- Upheld security procedures by verifying identification.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Key Holder Supervisor
Bath & Body Works
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Counted out cash drawers and balanced totals.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Opened inventory boxes and restocked shelves.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Supervisor
Bake Cheese Tarts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Chemistry
Grambling State University
Grambling, LASkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Time management
- Multitasking and organization
- Adaptability and flexibility
Certification
- CPR
- Basic Excel
- Basic Math
- Basic Word
- Outlook
- MAA
Timeline
Customer Service Agent
Southwest Airlines
Key Holder Supervisor
Bath & Body Works
Supervisor
Bake Cheese Tarts
Chemistry
Grambling State University
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