Samanunu Tupou Hallacy
603 Q St NW Washington,DC
Summary
Dynamic and results-driven professional with a proven track record at Bobby Vans, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through effective problem resolution and strong communication skills. Committed to operational efficiency and detail-oriented management, consistently achieving high satisfaction levels in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Waiter/Maitr'e D
The Prime Rib
Washington, DC
10.2021 - 06.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Restaurant Captain
Bobby Vans
Washington DC
08.2007 - 03.2020
- Supervised dining room staff to ensure exceptional guest service and operational efficiency.
- Coordinated table assignments, optimizing guest flow and enhancing overall dining experience.
- Trained new team members on service standards and restaurant protocols for consistency.
- Managed inventory levels, ensuring timely stock replenishment of supplies and equipment.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Collaborated with kitchen staff to align menu offerings with customer preferences and seasonal trends.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
Education
Associate of Applied Science - Hospitality Management
Montgomery College
Rockville, MDSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Organizational skills
Calm under pressure
Problem resolution
Verbal communication
Excellent wine/cocktail knowledge
Working knowledge using various POS systems including Toast, Micros, Aloha
Timeline
Waiter/Maitr'e D
The Prime Rib
10.2021 - 06.2026
Restaurant Captain
Bobby Vans
08.2007 - 03.2020
Associate of Applied Science - Hospitality Management
Montgomery College