Tura Hutson
Frederick,MD
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
Work History
Benefits Coordinator
OPTUM- UNITEDHEALTH CARE
01.2019 - Current
- Documented and updated standard operating procedures for benefits coordination, ensuring consistency and knowledge transfer
- Executed multiple computer systems with proficiency, exceeding expected productivity rates consistently
- Provided exceptional customer service by addressing inquiries, clarifying benefits, and resolving issues promptly, professionally, and accurately
- Maintained a high level of compliance with industry regulations and internal policies.
Sales Associate
AFFES EXCHANGE
01.2018 - 01.2019
- Acquired in-depth knowledge of products and services, allowing for informed recommendations to customers
- Contributed to visual merchandising efforts, ensuring attractive product displays to enhance customer engagement
- Collaborated effectively with team members to achieve common goals and objectives
- Ensured solutions and resolved customer complaints, constantly providing a positive customer experience.
Fraud Analyst
CITI BANK
01.2016 - 01.2018
- Strategically operated computer systems to optimize the companies loss and prevention
- Spearheaded team engagement activities as team lead
- Yielded positive results by identifying risky fraudulent activity and strengthening security measures
- Performed project management task to critique and inform teammates of advancement opportunities.
Education
General Studies -
FREDERICK COMMUNITY COLLEGE
01.2020
Early Childhood Education -
HOOD COLLEGE-FREDERICK, MD
01.2014
Skills
- Website Administration
- Project Management
- Writing & Editing
- Content Development
- Organization and Prioritization
- Budgeting and Planning
- Team Leadership
- Client Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- PowerPoint & Keynote
- Google Apps
Websites
Timeline
Benefits Coordinator
OPTUM- UNITEDHEALTH CARE
01.2019 - Current
Sales Associate
AFFES EXCHANGE
01.2018 - 01.2019
Fraud Analyst
CITI BANK
01.2016 - 01.2018
General Studies -
FREDERICK COMMUNITY COLLEGE
Early Childhood Education -
HOOD COLLEGE-FREDERICK, MD
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