Zachary Beasley
Mascotte,FL
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, as demonstrated at Krogers Distribution Center. Skilled in route planning and effective communication, I excel in resolving service issues and optimizing delivery processes. Achieved higher customer retention and reduced fuel consumption costs through teamwork and adaptability. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Commercial Driver's Licensed brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Delivery Team Member
Krogers Distribution Center
Groveland, FL
07.2021 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Successfully managed challenging situations while maintaining a calm demeanor, exemplifying the company''s dedication to excellent service.
- Collaborated with team members to identify areas of improvement in service delivery, resulting in higher customer retention rates.
- Actively participated in ongoing professional development opportunities, staying current on industry best practices related to customer service.
- Quickly resolved escalated cases by communicating directly with customers, demonstrating an unwavering commitment to their satisfaction.
Driver Coordinator
Builder First Source
Groveland, FL
03.2014 - 06.2019
- Met transportation service targets and delivered loads on time.
- Reduced operational expenses by identifying areas of waste or inefficiency within the department.
- Negotiated third-party carrier capacity and rates within compliance for established route guides.
- Optimized delivery routes through careful planning and consideration of traffic patterns, reducing overall fuel consumption costs.
- Coordinated driver schedules for optimal coverage during high-demand periods.
Concrete Truck Driver
J&D Concrete
Wildwood, FL
10.2009 - 01.2014
- Displayed strong work ethic and dedication to job responsibilities, contributing to a positive team atmosphere and overall company success.
- Operated necessary controls on the truck for proper discharge of concrete materials according to site specifications.
- Followed strict safety protocols when working around heavy machinery or handling hazardous materials like cement dust or wet concrete.
- Completed accurate documentation of delivery tickets, client signatures, and mileage logs for record-keeping purposes.
- Coordinated with construction teams on-site to ensure proper offloading procedures were followed, reducing risks of accidents or property damage.
- Proactively communicated with supervisors about potential issues or concerns related to deliveries, ensuring prompt resolution of any problems.
- Demonstrated adaptability by adjusting schedules based on changing weather conditions or unexpected project delays while maintaining efficient service levels.
Education
M.D. - CDL's
Truck Driver Institute
Sanford, FL06.2023
Air Conditioning Eletrican - Electrician
Lake Tech
Winter Garden, FL06.2005
High School Diploma -
South Lake High School
Groveland, FL05.2001
Skills
- Organization
- Documentation
- Teamwork and Collaborate
- proper driving skills
- route planning
- Adaptability
- log book management
- Time Management
- Load Safety
- Safe Driving Practices
Accomplishments
- Safely operated a delivery vehicle for over 5 years or more
- Achieved a 92% customers satisfaction
- A class A CDL's with excellent driving record, strong knowledge of department of Transportation DOT hazardous waste and other regulations
- knowledge of vehicle maintenance
- mentoring coworker
Certification
- Licensed CDL's - 1 year & 3 months
fishing
Fishing & Football
Timeline
Customer Service Delivery Team Member
Krogers Distribution Center
07.2021 - Current
Driver Coordinator
Builder First Source
03.2014 - 06.2019
Concrete Truck Driver
J&D Concrete
10.2009 - 01.2014
M.D. - CDL's
Truck Driver Institute
Air Conditioning Eletrican - Electrician
Lake Tech
High School Diploma -
South Lake High School