Turquoise Mason-Kelly
Pearland
Summary
Results-oriented leader with extensive experience in managing daily operations and enhancing service quality. Committed to fostering a motivated workforce and delivering exceptional customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Sakura Japanese Steakhouse
Pearland, TX
05.2024 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Supervised staff training programs to enhance team performance and service quality.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to meet peak service demands effectively.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Developed promotional strategies to increase customer engagement and boost sales revenue.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Private Catering Chef
Hibachi With a Twist
Manvel, Tx
01.2023 - 09.2025
- Developed innovative menus featuring diverse cuisines to enhance customer dining experiences.
- Supervised kitchen staff, ensuring timely food preparation and adherence to safety standards.
- Collaborated with event planners to customize catering services for special occasions.
- Streamlined inventory management processes, reducing waste and optimizing ingredient usage.
- Trained junior chefs in cooking techniques and presentation skills to maintain quality standards.
- Led culinary presentations at events, showcasing unique hibachi cooking styles and engaging audiences.
- Cooked for large groups of people and managing various types of food for large events.
- Crafted exciting catering options for clients.
- Created catering menu based upon client specifications, event type, dietary needs, and budget.
- Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
- Collaborated with event planners for seamless execution of catered functions, resulting in positive feedback from clients.
- Facilitated smooth transitions between courses during formal dinners with expertly timed plating, ensuring an enjoyable dining experience for guests.
- Increased customer satisfaction by consistently delivering high-quality catering services for various events.
Server/Bartender
Sakura Japanese Steakhouse
Pearland, TX
10.2014 - 05.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks in a high-volume environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards, enhancing team performance.
- Resolved guest complaints promptly, maintaining positive dining experiences.
- Implemented upselling techniques, increasing overall sales through enhanced guest interactions.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Education
Nursing
Hampton University
Hampton, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Project planning
- Shift scheduling
- Hiring and training
- Excellent communication
Accomplishments
- Incorporated proper cleanliness procedures for staff leading to an A rating from the Pearland Health Department.
Certification
Certified Food Protection Manager
Timeline
Manager
Sakura Japanese Steakhouse
05.2024 - Current
Private Catering Chef
Hibachi With a Twist
01.2023 - 09.2025
Server/Bartender
Sakura Japanese Steakhouse
10.2014 - 05.2024
Nursing
Hampton University