Tusitusia Brown
Atlanta,GA
Summary
Dynamic administrative professional available Monday through Saturday, open to relocation opportunities. Expertise in coordinating administrative tasks while maintaining organized and efficient office environments. Strong organizational skills enhance office productivity and support seamless team operations. Demonstrated ability to communicate effectively and multitask, adept at addressing diverse administrative requirements with precision.
Overview
10
10
years of professional experience
Work History
Universal Service Representative
Frontwave Credit Union
02.2024 - Current
- Oversaw routine transaction processing, including deposits, withdrawals, and transfers. Managed the opening of new memberships and adjustments to joint ownerships. Engaged with potential and existing members to assess their financial needs and recommend appropriate products. Drove cross-selling initiatives to enhance member engagement. Originated and funded unsecured loans, ensuring clear communication of loan decisions. Conducted follow-up outreach to maintain member satisfaction and resolve any questions. Contributed to end-of-day branch balancing processes. Exhibited adaptability in workflow prioritization. Managed ATM, CDM, and recycler audits and replenishments. Supervised cash vault operations and instant debit card issuance. Cultivated a service-oriented environment to strengthen member loyalty.
Branch Supervisor
Frontwave Credit Union
11.2022 - 02.2024
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; resolving problems; promoting, encouraging and supporting the credit union’s service initiatives by modeling the behaviors designed to build and maintain an environment focused on creating member loyalty through service excellence, ensures that staff is well trained in all phases of their respective jobs by scheduling cross training as necessary, assists with implementing changes to established policy and procedures within the Branch, ensures that work area is clean, secure, and well maintained, ensures that operations are conducted in accordance with established audit standards, ensures Branch security, assists with opening and closing the building in accordance with established hours, tests security equipment as assigned, ensures that the Branch balances all transactions at the close of each day proofs Tellers, runs related reports, and balances the vault at the end of each day, completes month end certification of all cash items and negotiable instruments, assumes responsibility for establishing and maintaining effective, professional business relations with members, promotes Branch business development to broaden member base, ensures that members' requests and questions are promptly and courteously resolved. Answers members’ questions or refers appropriately, ensures the members are informed of Credit Union services, products, and policies, ensures that the Credit Union's professional reputation is maintained.
Store Manager
Check Into Cash
12.2021 - 11.2022
- Directed store performance management by overseeing account management and recovery processes while cultivating a positive customer service environment. Developed strategic customer relationships to enhance business growth, store profitability, and brand loyalty. Leveraged business-to-business partnerships to expand store reach, secure referrals, and engage in community events. Managed office security and executed opening and closing procedures, including vault cash and bank deposits. Guided team members in meeting key performance indicators (KPIs) through effective tracking, analysis, and training on performance metrics.
Student Worker /Office Assistant
Copper Mountain College
11.2018 - 02.2019
- Directed donation tracking systems to maintain accurate and timely data entry into QuickBooks and eTapestry. Oversaw organization and filing of financial records, resulting in enhanced office efficiency. Collaborated with campus organizations to optimize donation processes and improve record accuracy. Delivered administrative support to promote effective communication among departments and students. Coordinated campus events to increase student engagement and participation.
Store Worker
MCCS
05.2018 - 11.2018
- Cultivated positive customer interactions by delivering high-quality service consistently. Managed cash register operations autonomously, showcasing strong attention to detail. Streamlined store operations through effective transaction handling. Oversaw food bar maintenance to ensure freshness and visual appeal.
Housekeeper/Front Desk
Inns of the Corps
01.2017 - 08.2017
- Delivered outstanding guest experiences through attentive hospitality and customer service. Maintained high standards of cleanliness and efficiency in room preparation. Collaborated with front desk operations, managing phone inquiries, availability checks, and guest transactions.
Store Associate
Rite Aid
04.2016 - 12.2016
- Oversaw customer transactions to deliver exceptional service while managing accurate cash handling. Directed inventory management efforts by restocking and organizing products to optimize store presentation. Championed cleanliness and safety protocols in work area to enhance overall customer and employee satisfaction.
Education
No Degree - Liberal Studies
Copper Mountain Community College
Joshua Tree, CA05-2019
High school diploma - undefined
Twentynine Palms High School
Twentynine Palms, CA06-2014
Skills
- Office Management
- QuickBooks
- Retail Management
- Payroll
- Sales Management
- Management
- Cash Handling
- Store Management Experience
- POS
- Auditing
- ACH
Timeline
Universal Service Representative
Frontwave Credit Union
02.2024 - Current
Branch Supervisor
Frontwave Credit Union
11.2022 - 02.2024
Store Manager
Check Into Cash
12.2021 - 11.2022
Student Worker /Office Assistant
Copper Mountain College
11.2018 - 02.2019
Store Worker
MCCS
05.2018 - 11.2018
Housekeeper/Front Desk
Inns of the Corps
01.2017 - 08.2017
Store Associate
Rite Aid
04.2016 - 12.2016
High school diploma - undefined
Twentynine Palms High School
No Degree - Liberal Studies
Copper Mountain Community College