Emily Dawson
San Diego,CA
Summary
Dedicated Member Service Representative with experience in the Credit Union industry, recognized for establishing strong client relationships and delivering exceptional member experiences. Proven team player with a positive attitude, contributing enthusiasm and a commitment to collaboration. Expertise in networking within the community to enhance service offerings and drive company success. Positive presence that allows members to feel like they are supported like family when they need service.
Achieved and over exceeded set sales goals given quarterly. Top sales Teller at all branches I have worked at.
Overview
6
6
years of professional experience
Work History
Universal Service Representative
Mission Fed Credit Union
San Diego, CA
09.2023 - 04.2024
- Opened checking accounts and money markets, and achieved referring members to our loan departments when acquiring pre-approved offers.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close credit card sales in a timely manner.
- Balanced cash drawer at the end of each shift.
- Conducted cash handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.
Member Service Representative
Greater Nevada Credit Union
Reno, NV
02.2023 - 08.2023
- Provided information on products and services to members.
- Performed routine handling of monetary deposits on a daily basis.
- Facilitated solutions for common account-related problems.
- Enhanced member relationships by providing excellent service during each interaction.
- Outlined service options and product features addressing specific needs.
- Grew Rapport by enhancing customer experience, ensuring transaction accuracy.
- Referred unresolved customer issues to designated departments for further support.
General Manager
Ike's Love and Sandwiches
Reno, NV
07.2019 - 01.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
Cashier
Hobby Lobby
Reno, NV
08.2018 - 02.2019
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Damonte Ranch High School
Reno, NV04.2020
Some College (No Degree) - Psychology
Arizona State University
Tempe, AZSkills
- Sales Growth Strategy
- Account Maintenance
- Enthusiastic Approach
- Data Entry
- Effective Communication
- Relationship building
- Team collaboration
- Sales of Financial Services
- Customer relationship development
- Fraud detection
- Signature verification
- Money transfer systems
- Transaction processing
Additional Information
References name
Scarlett L.- Former Assistant Branch Manager at Mission Fed at Clairemont Branch 800-500-6328
Charlie- Former Area Manger for Ikes 925-787-6398
Sam - Financial Advisor at Mission Federal Credit Union 800-500-2060
Flor- Former Branch Manager at Greater Nevada Credit Union 775-882-2060
Can get emails if needed
Timeline
Universal Service Representative
Mission Fed Credit Union
09.2023 - 04.2024
Member Service Representative
Greater Nevada Credit Union
02.2023 - 08.2023
General Manager
Ike's Love and Sandwiches
07.2019 - 01.2023
Cashier
Hobby Lobby
08.2018 - 02.2019
High School Diploma -
Damonte Ranch High School
Some College (No Degree) - Psychology
Arizona State University