- Homelessness Outreach
- Advocacy Campaigns
- Offering time and support to shelters for the homeless, women, and animals
Tuwana Leonard
Kingston,NY
Summary
Energetic and determined leader with proven customer service skills, seeking to leverage my management and team development experiences to enhance operational excellence in the restaurant industry.
Overview
31
31
years of professional experience
Work History
Manager
Dimples
Kingston, NY
01.2017 - 07.2023
- Maintained a professional, organized, and safe environment for employees and patrons, ensuring compliance with health and safety regulations.
- Implemented new inventory management systems to optimize stock levels and minimize waste.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Manager on Duty
Walffle House
Birmingham, AL
02.1999 - 07.2007
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory control to optimize stock levels and reduce waste.
Cashier Team Lead
Goldwire Grocery
Birmingham, AL
02.1992 - 05.2002
- Supervised cashier team operations, ensuring efficient transaction processes and customer service excellence.
- Trained new staff on cash handling procedures and customer interaction protocols to enhance service quality.
- Managed daily cash register reconciliations, maintaining accuracy in financial transactions and reporting.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Science - Medical Assistant
Virginia College
Birmingham, ALAssociate of Applied Science - Individual Studies
Suny
Stone Ridge, NY05-2026
Certificate - General Business
Suny
Stone Ridge, NY05-2024
Skills
- Customer service
- Operations leadership
- Inventory management
- Sales management
- Teamwork and collaboration
- Problem-solving
- Team leadership
- Project management
- Training and mentoring
- Task delegation
- Professional and courteous
- Financial management
Interests
Extra Curicular
Founder & President Black Student Union, Student Government Senator, Member of Business ,Women in Humanities, Ambassadors, Phi Theta Kappa and Student Govt. Organization.
Timeline
Manager
Dimples
01.2017 - 07.2023
Manager on Duty
Walffle House
02.1999 - 07.2007
Cashier Team Lead
Goldwire Grocery
02.1992 - 05.2002
Associate of Science - Medical Assistant
Virginia College
Associate of Applied Science - Individual Studies
Suny
Certificate - General Business
Suny