Tuyen Nguyen
Lorton,VA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
To look forward to leaning more about established policies & procedures along with interpreting & administering state & federal regulations.Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Admin and Office Specialist III and Senior Representative
Departments of Motor Vehicles
Alexandria, VA
04.2021 - 12.2022
- Processed multiple transactions such as title, driver license compliance, and other express services with confidential programs and computer software
- Responsible for issuing and creating official vital records such as birth certificates, death certificates, marriage licenses, divorce decree
- Supervised general representatives and provided a great experience to customers by following five fundamental core values of DMV operation.
- Developed and maintained positive customer relations and coordinated with team members to handle requests properly.
Assistant Manager
Sarah Fabrics
Takoma Park, MD
02.2016 - 09.2021
- Assisted General Manager as directed and served on behalf of the manager when the manager was absent. Increased sales by 10% by that year.
- Performed services with customer need as well as supporting customers as their needs
- Handled money transactions for a variety of customer purchases and motivated employees to greater levels of productivity.
- Mentored team members to enhance professional development and accountability in the workplace
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Merchandise Coordinator
T.J. Maxx at Fairfax
Fairfax, VA
06.2016 - 08.2017
- Answered customer questions regarding store merchandise, department information, and pricing
- Hired new merchandising employees and provided training.
- Organized on-site training to educate management and sales staff on benefits and care of product lines
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products
Education
Bachelor's Degree - Life Science
George Mason University
Fairfax, VA 08.2019 - 12.2021
Associate of Science - Life Science
Montgomery College
Rockville, MD 09.2010 - 05.2013
High School Diploma -
Takoma Academy High School
Takoma Park, MD 09.2008 - 06.2010
Skills
Understanding of office operations
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Administration and management
Supervising other representatives to apply policies and process transactions
Timeline
Admin and Office Specialist III and Senior Representative
Departments of Motor Vehicles
04.2021 - 12.2022
Bachelor's Degree - Life Science
George Mason University
08.2019 - 12.2021
Merchandise Coordinator
T.J. Maxx at Fairfax
06.2016 - 08.2017
Assistant Manager
Sarah Fabrics
02.2016 - 09.2021
High School Diploma -
Takoma Academy High School
09.2008 - 06.2010
Associate of Science - Life Science
Montgomery College
09.2010 - 05.2013
Additional Information
- Participated in the Vietnamese American Cultural Center to feed the homeless around D.C.
- Volunteered in Viet Nam Medical Assistance Program for over a year from 2014 to 2015 to contribute to health education and fundraising for Vietnamese communities.
- Interned and helped in Personal Transformation and Courage Institute courses with Professor Mark Thurston and Mary Elizabeth Lynch.